Angela L. Hines
Columbia,MD
Summary
Meticulous, Strategic and Influential Professional with years of extensive experience in utilizing efficiency and unsurpassed work ethics. Recognized as a resourceful team player for motivating members to achieve and fostering innovative work environments. Detail-Orientated leadership with great communication and computer skills. Enthusiastic and eager to contribute to team success through hard work and dedication. Motivated to learn, grow and excel within the company to exceed in operational goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Unit Secretary
Vassar Brothers Medical Center
Poughkeepsie, NY
01.2021 - 12.2023
- A Resource for physicians,staff,patients and visitors regarding hospital activities and policies.
- Ensure the completion of charts are sent to appropriate areas for admissions,transfers and discharges utilizing EHR software.
- Answer telephone calls in a professional and courteous manner, communicating between medical staff, patients, family members and other departments.
- Retain daily census system within the Emergency Department according to hospital policy.
- Provide clerical support and transcribes physician's orders.
- Assist in orientation and training of new staff and student clinical rotations as requested.
- Manage equipment and inventory levels of office supplies, ensuring adequate stock is available at all times for efficient unit operations.
Administration Assistant
Mobile Valet Inc.
New York, NY
04.2019 - 04.2021
- Greet all clients and visitors professionally and courteously.
- Manage faxes, mail, courier parcels; prioritize and distribute appropriately.
- Coordinate maintenance of office equipment with vendors, schedule meetings, conferences, and interviews.
- Collaborate with Director on financial case management for clients.
- Execute accurate data entry for client billing, information, and attendance records.
- Managed multiple priorities simultaneously through effective time management practices, ensuring all tasks were completed on schedule while maintaining a high level of accuracy.
- Facilitated employee onboarding experience by coordinating orientation sessions and completing necessary paperwork efficiently.
Substitute Teacher, K-Eighth Grade
NYC Department Of Education
03.2015 - 06.2020
- Utilize the outlined grading and assessment techniques to document growth, development and knowledge advancements during the absence of the teacher
- Work with a diverse group of developmental disabled students with emotional and behavioral disorders
- Record daily observation and collect data that generate individual progress reports
- Manage classroom with a professional and positive learning environment while keeping students on task with proactive behavior modification and reinforcement strategies
- Develop creative instructional strategies to keep students engaged and motivated.
Home Health Provider
Fegs Home Attendant Services
New York, NY
06.2017 - 01.2020
- Administer daily medication and maintained a journal of vital signs regarding clients health concerns and behavioral changes.
- Assist client with with personal care activities, exercises, ambulation,and transfer activities. This includes knowledge of canes, walkers, crutches, and lifts.
- Follow care plans and meal preparation.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Enhanced patient comfort by providing compassionate and attentive care.
Emergency Room Registrar
Montefiore Hospital
New York, NY
08.2012 - 01.2015
- Initiates the Patient Registration process by conducting a thorough interview to obtain accurate patient demographics and insurance information.
- Pre-Registers Direct Admit patients prior to arrival by contacting the transferring facility.
- Liaison between Finance Department,Billers and Third Party Payers in resolving billing and reimbursement matters. Collect payments,copayments and coinsurance associated with the patient's plan of care.
- Manage medical records and ensure accurate documentation.
- Answer phone calls and messages for Emergency Room physicians and medical facility, scheduling appointments and handling patient inquiries.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Manage inventory and restocked clerical spaces.
- Exhibit proficiency in maintaining an excellent rapport with medical staff, ancillary departments and patients.
Education
MBA - Health Administration
The College of Saint Rose
Albany, NY2025
Master of Arts - Psychology
College of New Rochelle, The
New Rochelle, NY2013
Skills
- Interpersonal and Written Communication
- Medication Management
- Time Management
- Healthcare Terminology
- Record Keeping
- Data Entry Proficiency
- Multitasking Capabilities
- Analytical Thinking
- Task prioritization
- Organizational Expertise
Certification
- Teacher's Assistant
- SCIP(State Crisis Intervention Program)
- BLS( Basic Life Support)
- Avert (Active Violence Emergency Response Training)
Additional Information
Experienced,
Billing,
Customer Service
Direct Support Professional,
Home Schooling,
Special Education, Leadership,
Tutoring
CNA Training
Timeline
Unit Secretary
Vassar Brothers Medical Center
01.2021 - 12.2023
Administration Assistant
Mobile Valet Inc.
04.2019 - 04.2021
Home Health Provider
Fegs Home Attendant Services
06.2017 - 01.2020
Substitute Teacher, K-Eighth Grade
NYC Department Of Education
03.2015 - 06.2020
Emergency Room Registrar
Montefiore Hospital
08.2012 - 01.2015
MBA - Health Administration
The College of Saint Rose
Master of Arts - Psychology
College of New Rochelle, The