Angela Lynn Loynd
Bradenton,FL
Summary
Enthusiastic Receptionist eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of responsibilities and Duties and training in customer Service. Motivated to learn, grow and excel in company.
Knowledgeable and skilled Hospitality professional successful at balancing guest and business needs. Well-organized in managing check-in and checkout procedures, as well as coordinating services with diverse team members. Good multitasking, planning and communication skills.
Outgoing receptionist capable of handling multiple tasks at once while remaining positive and composed in all types of situations. Offering great computer, customer service and collaboration skills.
Overview
24
24
years of professional experience
Work History
Health Center Front Desk Reciption
Freedom Village Of Bradenton
Bradenton, FL
09.2015 - Current
- Prepares are side by side and daily log for morning meetings
- Answers multi-line phones greet visitors
- Make spreadsheets, check-in new admits and Discharges and send out e-mails daily
- Worked with Health Center administrator to resolve issues with not having patients to lobby in time for doctor appointments, cleanlessness of patients rooms, and strong smells of urine in hallways, improve operations and provide exceptional customer service
- Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings
- Earned good attendance record and built reputation for being on time and ready to work
- Provided excellent service and attention to customers in face-to-face encounters and through phone conversations
- Improved operations by working with team members and customers to find workable solutions
- Created agenda, materials and communications for team meetings
Front Desk Receptionist
Silver Resorts
Bradenton Beach, FL
06.2001 - 07.2015
- Politely welcomed arriving guests, providing room keys and information on amenities and policies
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests
- Welcomed each new arrival pleasantly and confirmed reservations and identification
- Confirmed relevant guest information and payment methods to prevent fraud
- Updated customer accounts with add-on room charges
- Promptly answered multi-line phone system and greeted callers enthusiastically
- Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation
- Swiftly responded to room requests and other inquiries made via establishment website, email or phone
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
- Promoted local entertainment and sporting events and offered details to assist patrons
- Supervised 5 team members and provided constructive feedback, resulting in higher morale and increased employee retention
- Oversaw fast-paced front desk operations at busy Hotel facility with as many as 250 nightly guests
- Greeted 50 to 250 daily visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention
- Directed incoming calls to internal personnel and departments, routing to best-qualified department
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization
- Used RPD to process reservations, check-ins and check-outs
- Protected guest valuables with main safe or in individual boxes to maximize security
- Monitored office supplies by checking inventory on weekly basis and placed orders whenever stock appeared low
- Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout
- Kept accounts in balance and ran daily reports to verify totals
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal
- Maintained transaction security by verifying payment cards against identification
- Maintained financial accuracy by collecting deposits, fees and payments
- Arranged accommodations and travel plans for visitors and presented updated itineraries
- Resolved customer issues quickly and notified Hotel manager immediately when problems escalated
- Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment
Front of House Supervisor
Shonny's Restaurant
Bradenton, FL
08.1997 - 06.2001
- Initiated "side-work" chart rotation for servers to promote solidarity and standard of cleanliness
- Performed cash handling activities, including making change, cashing out register drawers and securing nightly bank deposits
- Supervised staff of 40 through motivational coaching and teaching effective service and sales techniques
- Implemented daily contests to promote employee engagement and increase overall sales, boosting sales 25 to 50%
- Reorganized bar and dining area, increasing efficiency 44%
- Managed all phases of event planning from concept to completion by responding to event inquiries, establishing budgets and designing customized menus
- Executed inventory management by ordering and stocking uniforms, linens, beverages and front of house supplies
- Decreased necessary training time by 45% by updating training program
- Set and oversaw weekly and special event menu plans
- Accurately completed end-of-day financial tasks worth over $3,000.00 of cash and card transactions daily
- Cut spending by 20% through effective inventory management and supply sourcing
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments
- Continuously evaluated business operations to effectively align work flows for optimal area coverage and customer satisfaction
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance
Education
Associate of Science - Business Administration And Management
Manatee Community College
Bradenton, FL12.2003
High School Diploma -
Woodward High School
Toledo, OH06.1997
Skills
- Product Sales
- Appointment Setting
- Conflict Resolution
- Multi-Line Phone Systems
- Administrative Support
- Front desk operations
- Call center processes
- Healthcare experience
- Front desk reservations
- Front desk communications
- Overseeing front desk
- Front counter support
Timeline
Health Center Front Desk Reciption
Freedom Village Of Bradenton
09.2015 - Current
Front Desk Receptionist
Silver Resorts
06.2001 - 07.2015
Front of House Supervisor
Shonny's Restaurant
08.1997 - 06.2001
Associate of Science - Business Administration And Management
Manatee Community College
High School Diploma -
Woodward High School