Asmel Heilman
Alamogordo,NM
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Hardworking professional with experience assisting visitors by responding to requests and finding appropriate solution to issues. Demonstrated positive attitude to adapt to any situation, and strong attention to detail.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
New Mexico State University- Alamogordo
Alamogordo, NM
08.2024 - Current
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Updated customer information in databases regularly to ensure accuracy of records.
Child and Youth Program Assistant
Youth and Teen Center
Holloman AFB, NM
06.2024 - Current
- Provided guidance and mentorship to children in a recreational setting.
- Assisted with the planning, organizing, and implementation of special events.
- Conducted individual and group activities to develop social skills among participants.
- Maintained safety standards during all activities.
- Supported the development of age-appropriate lesson plans for youth programs.
Barista Shift Supervisor
Flyers coffee shop
Misawa AFB, AP
11.2023 - 04.2024
- Conducted daily shift meetings with baristas to review objectives and customer service standards.
- Supervised and trained new baristas on all aspects of the job, including beverage preparation techniques, customer service protocols, cash handling procedures, and safety regulations.
- Maintained a clean and well-stocked work area throughout shifts.
- Monitored stock levels of coffee beans, syrups, cups, lids, and other supplies needed for operation.
- Resolved customer complaints in a polite and professional manner.
- Provided support during peak hours by running drinks or helping out on the register.
- Promoted positive team morale by encouraging collaboration among staff members.
- Encouraged baristas to suggest creative ideas for improving customer experience.
Barista
Flyers coffee shop
Misawa AFB, Apo
08.2022 - 11.2023
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Operated cash registers to process customer payments.
Sales Associate
Champs Sports
Ridgeland, MS
05.2021 - 10.2021
- Sold various products by explaining unique features and educating customers on proper application.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Built and maintained relationships with peers and upper management to drive team success.
- Answered incoming telephone calls to provide store, products and services information.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Offered product and service consultations and employed upselling techniques.
- Built trusting relationships with customers by making personal connections.
Education
Associate of Arts - Nursing
New Mexico State University At Alamogordo
Alamogordo, NM05-2027
Skills
- Retail loss prevention
- Dispute mediation
- Inventory control procedures
- Merchandising knowledge
- Cash handling accuracy
- Sales development
- Team player mentality
- Listening skills
- Reading comprehension skills
- Product Sales
- Outgoing personality
- Reliable and punctual
- Menu Memorization
- POS Systems
- Coffee expertise
- Espresso machine operation
- Food Preparation
- Beverage Preparation
- Product displays
Timeline
Front Desk Receptionist
New Mexico State University- Alamogordo
08.2024 - Current
Child and Youth Program Assistant
Youth and Teen Center
06.2024 - Current
Barista Shift Supervisor
Flyers coffee shop
11.2023 - 04.2024
Barista
Flyers coffee shop
08.2022 - 11.2023
Sales Associate
Champs Sports
05.2021 - 10.2021
Associate of Arts - Nursing
New Mexico State University At Alamogordo