Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Timeline
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Bethany Melendez

Perris,CA

Summary

Self-motivated, highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.

Overview

3
3
years of professional experience

Work History

Front Desk Receptionist

LA Fitness
Riverside, CA
12.2023 - 03.2024
  • Greeted customers warmly and made them feel welcome.
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Maintained an organized reception area and ensured that all guests were attended to promptly.

Sales Associate

Vallejo western wear
Moreno Valley, CA
07.2023 - 01.2024
  • Greeted customers and provided exceptional customer service.
  • Assisted customers with product selection, sizing and styling.
  • Provided accurate information about products, prices and services.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Built relationships with customers to encourage repeat business.
  • Organized stockroom shelves according to size, color or style.
  • Restocked shelves as needed to ensure sufficient inventory levels.

Team Leader

You've Got Maids
Placentia, CA
01.2021 - 01.2023
  • Coordinated team activities and delegated tasks to ensure efficient completion of projects.
  • Developed strategies for problem solving and conflict resolution among team members.
  • Conducted regular performance reviews to assess individual team member progress.
  • Created training materials and conducted group trainings on new processes or procedures.
  • Analyzed data from various sources to identify areas of improvement in the department's operations.

Education

High School Diploma -

Val Verde High School
Perris, CA
05-2023

Skills

  • Mail distribution
  • Administrative Support
  • Office Administration
  • Guest Relations
  • Call Routing
  • Appointment confirmation
  • Customer Service
  • Oral and writing communication
  • Team Collaboration
  • Conflict Management
  • Telephone Etiquette
  • Hospitality services
  • Task Delegation
  • Retail loss prevention
  • Inventory Control
  • Upselling
  • Sales Development

Affiliations

  • Homesteader
  • Active life style
  • Reading

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Front Desk Receptionist

LA Fitness
12.2023 - 03.2024

Sales Associate

Vallejo western wear
07.2023 - 01.2024

Team Leader

You've Got Maids
01.2021 - 01.2023

High School Diploma -

Val Verde High School

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Bethany Melendez