Kayla Shepperd
Palm Bay,FL
Summary
Detail-oriented Front Desk Professional experienced in patient check-in, scheduling, and insurance verification within healthcare environments. Specializes in efficient communication, strong customer service, and multitasking to enhance client support. Skilled in managing front desk operations and fostering positive relationships with guests and coworkers while ensuring confidentiality and accuracy in documentation.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist
Orlando Health
Melbourne, Florida
11.2023 - Current
- Greeted patients and visitors at Orlando Health front desk with professional courtesy.
- Supported patient check-in by confirming demographic and insurance details.
- Answered incoming calls, directed callers to appropriate personnel or department, and took messages as needed.
- Managed multi-line phone system, efficiently routing calls to appropriate departments.
- Scheduled appointments and updated calendars using Orlando Health systems.
- Coordinated scheduling for appointments and meetings effectively appointments for clients and visitors.
- Facilitated visitor access while adhering to front desk security protocols.
- Maintained an organized reception area and kept guests attended to promptly.
- Assisted nursing and clinical staff with patient messages and requests.
- Processed cash transactions at front desk efficiently accurately and balanced the register at end of each shift.
- Processed payments and issued receipts, ensuring accurate transaction records.
- Prepared daily shift close reports and balanced the cash register to reflect transactions accurately.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Provided administrative support such as filing documents, photocopying, and scanning materials.
- Performed data entry into computer systems to maintain accurate customer records.
- Signed for packages, recorded deliveries, and distributed to personnel.
- Explained policies and procedures to visitors.
Senior Dispatcher
SourcePoint
Melbourne, Florida
01.2022 - 03.2023
- Dispatched Sourcepoint transportation trips using phone, radio, and scheduling systems.
- Assigned drivers to optimal routes, ensuring alignment with ride requests and service needs.
- Monitored daily schedules to ensure timely Sourcepoint pickups and drop-offs.
- Communicated schedule updates with drivers, riders, and transportation staff.
- Coordinated with the transportation team to maintain safe, reliable dispatch operations.
- Resolved routing conflicts and adjusted dispatch plans to maintain service continuity during active hours.
Education
Bachelor of Arts - Software Engineering
Northeastern Oklahoma A&m College
Oklahoma City, OK05-2022
Skills
- Appointment scheduling
- Telephone management
- Insurance verification
- Data entry
- Cash management
- Administrative support
- Filing
- Clerical support
- Email correspondence
- Mail handling
- Mail distribution
- Planning and coordination
- Visitor coordination
- Conference room scheduling
- Spreadsheet tracking
- Customer service
- Clear communication
- Time management
- Multitasking and organization
- Conflict resolution
- Proactive problem solving
- Attention to detail
- Mail distribution
Affiliations
- FOOD PANTRY
Timeline
Front Desk Receptionist
Orlando Health
11.2023 - Current
Senior Dispatcher
SourcePoint
01.2022 - 03.2023
Bachelor of Arts - Software Engineering
Northeastern Oklahoma A&m College