Angela M. Diaz
Fort Gregg-Adams,VA
Summary
Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
22
22
years of professional experience
Work History
Hardline/ODL Supervisor
Army Airforce Exchange Services-AAFES
Fort Gregg-Adams Main Exchange
08.2022 - 09.2023
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Maintained team flexibility and embraced change to adapt within dynamic markets.
- Helped customers complete purchases, locate items, and join reward programs.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Increased sales by offering advice on purchases and promoting additional products.
- Answered questions about store policies and addressed customer concerns.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Trained newly hired sales team in upselling techniques.
- Mentored new sales associates to contribute to store's positive culture.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
Shipping Material Handler-Ecomm
Army & Air Force Exchange Services, AAFES
Fort Gregg-Adams
09.2020 - 08.2022
- Used hand-held scanners and physical logs to accurately track item movements.
- Packed items into appropriate containers for shipment.
- Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Sorted and delivered materials to different work areas and staff.
- Factored shipping procedures, rates and routes in making determinations on best shipping methods for materials.
Cashier
Army & Air Force Exchange Services, AAFES
Fort Bragg, NC
08.2018 - 09.2020
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Processed refunds and exchanges in accordance with company policy.
- Checked personal identifications during alcohol and tobacco sales.
- Monitored self-checkout systems and provided help in resolving complex problems.
Clerical Office Assistant
Dr. Kenneth Dahlin OD
Tacoma, WA
02.2002 - 09.2007
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Delivered clerical support by handling range of routine and special requirements.
- Maintained and updated office records, both digital and physical.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Utilized office management software to record and track customer information.
- Assisted with onboarding of new employees.
- Coordinated and scheduled meetings and appointments.
- Did medical insurance billing, and called insurances to check on customers benefits.
- Called patients to remind them of there appointments.
- I learned how to dilate eyes and did Contact lens training with patients.
- I opened and closed the office doing the end of day bank deposit.
Education
No Degree - Nursing
Mount Saint Mary College
Newburgh, NYNo Degree - Nursing
Campbell University
Buies Creek, NCHigh School Diploma -
Francisco Oller
Puerto Rico06.1999
Skills
- Cash Register Operations
- Sales Promotion
- Store Organization
- Sales Techniques
- Adaptable and Flexible
- Returns and Exchanges
- Merchandise Promotion and Display
- Departmental Procedures
- Item Replenishment
- Manage Employees
- Customer Relationships
- Customer and Client Relations
- Telephone Skills
- Mail Handling
- Verbal and Written Communication
- Time Management
- Sorting and Labeling
- Visitor Check-In
- Reminder Calls
- Billing and Payment Processing
- Patient Benefits Confirmation
- Exam Room Preparation
- Answer Telephone Calls
- Manage Files
- Appointment Confirmation
- Patient Reception
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Hardline/ODL Supervisor
Army Airforce Exchange Services-AAFES
08.2022 - 09.2023
Shipping Material Handler-Ecomm
Army & Air Force Exchange Services, AAFES
09.2020 - 08.2022
Cashier
Army & Air Force Exchange Services, AAFES
08.2018 - 09.2020
Clerical Office Assistant
Dr. Kenneth Dahlin OD
02.2002 - 09.2007
No Degree - Nursing
Mount Saint Mary College
No Degree - Nursing
Campbell University
High School Diploma -
Francisco Oller