Lori Boyden
Rosamond,CA
Summary
Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Overview
6
6
years of professional experience
Work History
Food Service Staff Member
ARMY & AIRFORCE EXCHANGE SERVICE - AAFES
02.2023 - Current
- Greeted customers at counter to fulfill requests and answer questions.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Developed and maintained positive relationships with customers to enhance service.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
Supervisor
ARMY & AIRFORCE EXCHANGE SERVICE - AAFES
12.2022 - 02.2023
- Supervise a team of 7 in the proper procedures and follow all company,state and government laws in the sale of firearms and ammunition
- Provide Excellent customer service, accurate money handling procedures
- Maintain a clean and safe work environment and keep all merchandise stocked
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Educated staff on organizational mission and goals to help employees achieve success.
- Solicited customer feedback to identify and improve on areas of weakness.
- Maintained compliance with company policies, objectives, and communication goals.
- Conducted routine inspections to check quality and compliance with established specifications.
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
Customer Experience Specialist
ARMY & AIRFORCE EXCHANGE SERVICE - AAFES
11.2020 - 12.2022
- Follow all company,state and government laws in the sale of firearms and ammunition
- Provide Excellent customer service, accurate money handling procedures
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
- Documented customer interactions in internal database to maintain customer service history details.
- Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
- Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
- Resolved customers' issues related to online purchases, late product deliveries and billing discrepancies to encourage good customer relationships.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Cross-trained and backed up other customer service managers.
Assistant Manager
Destination Maternity Corp (Motherhood Maternity and A Pea in the Pod)
04.2018 - 12.2019
- Oversee a team of 5 as well as store operations, open/close, banking, payroll, money handling
- Scheduling, customer service, sales, interviewing/hiring, training new sales associates
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Created employee schedules to align coverage with forecasted demands.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Cashier/ Cap 2
Walmart
10.2017 - 12.2018
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Worked with floor team and managers to meet wide range of customer needs.
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
Education
High School Diploma -
Temple City High School
Temple City, CA06.1988
Skills
- Government
- Inventory management
- Leadership
- Merchandising
- Attention to Detail
- Time Management
- Quality Control and Inventory Management
- Decision Making
- Excellent Customer Service
- Working With Diverse People
Websites
Timeline
Food Service Staff Member
ARMY & AIRFORCE EXCHANGE SERVICE - AAFES
02.2023 - Current
Supervisor
ARMY & AIRFORCE EXCHANGE SERVICE - AAFES
12.2022 - 02.2023
Customer Experience Specialist
ARMY & AIRFORCE EXCHANGE SERVICE - AAFES
11.2020 - 12.2022
Assistant Manager
Destination Maternity Corp (Motherhood Maternity and A Pea in the Pod)
04.2018 - 12.2019
Cashier/ Cap 2
Walmart
10.2017 - 12.2018
High School Diploma -
Temple City High School
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