Angela Maria CampoAraque Molina
New York,NY
Summary
Strategic owner and manager known for achieving operational efficiency and financial stability. Skilled in staff management, business development, and implementing successful marketing initiatives to increase brand visibility and profitability.
Overview
31
31
years of professional experience
Work History
Owner/Manager
Variedades & Boutique Angie LeonCita Da Molins La Americana
Concepcion De La Vega, Dominican Republic
01.2023 - 07.2024
- Managed daily operations to ensure efficient store functioning and customer satisfaction.
- Developed and implemented marketing strategies to increase brand visibility and attract new customers.
- Oversaw inventory management, ensuring optimal stock levels and timely replenishment of merchandise.
- Trained and supervised staff, fostering a collaborative environment focused on exceptional service.
- Analyzed sales trends to inform product selection and optimize pricing strategies for profitability.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
Head Receptionist & Customer Service Attendant
Liberty Tax Service
Bronx, New York
01.2023 - 05.2023
- Managed daily front desk operations, ensuring efficient client service and positive first impressions.
- Coordinated appointment scheduling, optimizing staff workload and enhancing customer satisfaction.
- Supervised reception team, providing guidance and training to improve performance and service quality.
- Implemented streamlined check-in processes, reducing wait times during peak tax season.
- Developed and maintained strong client relationships, fostering loyalty and repeat business.
- Resolved client inquiries and issues promptly, enhancing overall customer experience and retention rates.
- Enhanced customer satisfaction by efficiently managing front desk operations and addressing guest concerns promptly.
- Collaborated with management to develop strategies for improving operational efficiency within the office environment.
- Developed strong relationships with clients through attentive service, fostering loyalty, and repeat business.
Owner/Manager
De Sarah's Boutique & SPA
Concepcion De La Vega, Dominican Republic
08.2020 - 05.2022
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
Owner/Manager
Tesorito's BarBer Shop
Concepcion De La Vega, Dominican Republic
07.2020 - 02.2022
- Cultivated vendor relationships to enhance product offerings and negotiate favorable purchasing terms.
- Created visually appealing displays that enhanced customer engagement and promoted key merchandise.
- Resolved customer inquiries and complaints, maintaining high standards of service excellence throughout interactions.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Social Worker Department Of Social Services
Administration for Children's Services, ACS
Bronx, New York
05.2008 - 04.2010
- Conducted comprehensive assessments to determine family needs and appropriate interventions.
- Developed and implemented individualized service plans to support children and families.
- Collaborated with multidisciplinary teams to coordinate services and resources for clients.
- Provided crisis intervention and support during high-stress situations for families in need.
- Analyzed case data to identify trends, improving service delivery and outcomes for clients.
- Advocated for policy changes to enhance child protection services within the community.
- Updated client documentation for accurate, compliant and current records.
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Collaborated with multidisciplinary teams to ensure appropriate care coordination and resource allocation for clients.
- Educated families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers.
- Supported clients and families with empathy and compassion during difficult times.
- Maintained accurate case documentation, ensuring compliance with regulatory standards and facilitating informed decision-making by team members.
- Improved client well-being by conducting comprehensive assessments and developing tailored intervention plans.
- Maintained regular contact with clients by calling and visiting clients' homes.
Personal Assistant to the Owner & Business Planner
Sandy's Rap's Wrap's Sweet's & Catering Of Da' Height's
Manhattan, New York
02.2001 - 01.2009
- Managed scheduling and appointments for owner, ensuring efficient time management.
- Coordinated communication between staff and clients, enhancing service delivery and satisfaction.
- Organized catering events from planning to execution, streamlining operations and logistics.
- Developed and maintained filing systems for contracts and invoices, improving document retrieval efficiency.
- Assisted in inventory management, tracking supplies to prevent stock shortages and ensure availability.
- Implemented office procedures that increased workflow efficiency and reduced administrative errors.
- Supported marketing initiatives by creating promotional materials to boost brand visibility in the community.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Maintained appropriate filing of personal and professional documentation.
- Improved communication between the owner and external parties by drafting professional correspondence on their behalf.
- Displayed absolute discretion at handling confidential information.
- Reduced administrative workload for the owner through proficient handling of routine tasks, allowing them to focus on higher-level responsibilities.
TSA Agent
La Guardia Airport Terminal 05
Queens, New York
01.1999 - 03.2000
- Conducted security screenings to ensure passenger safety and compliance with TSA regulations.
- Monitored passenger behavior and identified potential security threats through observation techniques.
- Collaborated with law enforcement to address security incidents and enhance airport safety protocols.
- Trained new staff on screening procedures, policies, and customer service best practices.
- Implemented process improvements that streamlined screening operations and reduced wait times for passengers.
- Reduced risk of prohibited items entering secure areas through meticulous inspections.
- Increased airport security by conducting thorough passenger and luggage screenings.
- Adhered strictly to confidentiality guidelines when handling sensitive information about passengers or incidents that occurred during screenings.
- Assisted passengers with disabilities or special needs, ensuring their comfort and safety throughout the screening process.
- Enhanced traveler experience by providing courteous assistance and guidance during screening processes.
- Assisted in deterring potential threats by performing regular and random security checks.
- Improved overall safety with effective communication and collaboration among team members.
- Contributed to a timely boarding process by efficiently managing passenger queues at checkpoints.
- Prevented unauthorized access to secure areas by verifying credentials for airport personnel and contractors.
- Utilized analytical skills effectively while reviewing x-ray images, accurately detecting any possible threat objects or discrepancies.
Head Counselor & Personal Assistant To Director
Reality House Programs
Manhattan, New York
05.1993 - 02.1997
- Led and supervised counseling staff to ensure program effectiveness and participant support.
- Developed individualized treatment plans to address unique client needs and goals.
- Facilitated group therapy sessions, promoting open communication and personal growth among participants.
- Monitored program progress, implementing necessary adjustments to improve outcomes and engagement.
- Trained new counselors on best practices for client interaction and crisis management.
- Implemented workshops aimed at skill development, enhancing client coping strategies and resilience.
- Coordinated special events such as talent shows and end-of-session celebrations, creating memorable experiences for both campers and staff members alike.
- Implemented effective crisis management protocols in response to potential emergencies, ensuring timely resolution while maintaining order among staff and campers alike.
- Developed comprehensive staff training programs that emphasized best practices in childcare, behavior management techniques, and relevant safety guidelines.
- Streamlined staff scheduling for optimal coverage, ensuring all camper needs were met promptly and efficiently.
Education
Associate of Applied Science -
Borough Of Manhattan Community College
Manhattan, New York02-1994
Bachelor of Science - Educational Psychology & Sociology Social Sciences
The City College Of New York
Manhattan, New York05-2000
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Client service
- Project management
- Business management
- Operations management
- Business planning
- Staff management
- Marketing
- Team oversight
- Financial management
- Staff hiring
- Business development
- Business administration
- Consulting
- Negotiation
- Product branding
- Administrative oversight
- Budget development
- Cost reduction
- Human resource management
- Labor relations
- Human resources
- Value proposition development
- Crisis management
- Digital transformation
- Service quality assurance
- Accounting expertise
- Profit and loss
- User experience enhancement
- Hiring and staffing
- Social media control
- Design coordination
Languages
English
Advanced (C1)
Spanish
Bilingual or Proficient (C2)
French
Intermediate (B1)
Arabic
Elementary (A2)
Italian
Intermediate (B1)
Portuguese
Elementary (A2)
Timeline
Owner/Manager
Variedades & Boutique Angie LeonCita Da Molins La Americana
01.2023 - 07.2024
Head Receptionist & Customer Service Attendant
Liberty Tax Service
01.2023 - 05.2023
Owner/Manager
De Sarah's Boutique & SPA
08.2020 - 05.2022
Owner/Manager
Tesorito's BarBer Shop
07.2020 - 02.2022
Social Worker Department Of Social Services
Administration for Children's Services, ACS
05.2008 - 04.2010
Personal Assistant to the Owner & Business Planner
Sandy's Rap's Wrap's Sweet's & Catering Of Da' Height's
02.2001 - 01.2009
TSA Agent
La Guardia Airport Terminal 05
01.1999 - 03.2000
Head Counselor & Personal Assistant To Director
Reality House Programs
05.1993 - 02.1997
Bachelor of Science - Educational Psychology & Sociology Social Sciences
The City College Of New York
Associate of Applied Science -
Borough Of Manhattan Community College