ANGELA R. MARTIN
Youngsville,NC
Summary
Strategic healthcare leader with extensive experience across complex health plan environments. Experienced in leading cross-functional initiatives spanning health plan strategy, communications, network, benefit design, implementation and client management. Proven ability to translate business, product, plan and operational requirements into clear, coordinated experiences for members and stakeholders. Adept at building client partnerships and translating strategic vision into market outcomes.
Overview
1
1
Certification
2027
2027
years of professional experience
Work History
Lead Director, Account Management
Aetna, Inc.
NC
01.2023 - Current
- Direct a high-performing account management team supporting 500,000+ members statewide, overseeing end-to-end service delivery of member outreach and communication.
- Lead strategic initiatives involving benefit design, network changes, and member communications evaluating operational and member impact to support informed client decisions and successful implementation.
- Develop and influence member communication strategies related to benefit, network and operational changes balancing business and member needs to promote clarity, understanding, and successful adoption.
- Translated complex health plan requirements, data considerations, and operational constraints into clear recommendations for senior stakeholders, facilitating alignment across internal business and technical teams.
- Orchestrate and execute statewide Open Enrollment strategy — leading end-to-end internal planning, training, and targeted outreach campaigns that improve enrollment and member satisfaction.
- Cultivated and maintained stakeholder relationships to manage escalations, resolve complex problems, and ensure effective strategic communication.
- Collaborated with sales leadership to identify and pursue growth and market expansion opportunities, enhancing new client acquisition and retention for existing accounts.
- Managed commercial and public sector accounts
Account Director, Public & Labor Markets
Aetna, Inc.
01.2015 - 01.2023
- Led full-cycle renewal execution for complex public sector accounts, developing client communications that clarified cost drivers, benefit enhancements, and cost-reduction strategies, resulting in strong retention outcomes.
- Managed account services and strategic planning for southeast public sector clients' medical and pharmacy plans, including city governments and municipalities with 1,000–10,000 covered employees, ensuring tailored solutions and compliance.
- Delivered financial analysis and utilization reporting to guide executive-level client decision-making, implementing targeted interventions that improved health outcomes and plan performance.
- Cultivated trust-based relationships as primary liaison between plan sponsors, benefits teams, and internal stakeholders, enhancing partnership quality and account stability.
- Coordinated cross-functional teams across claims, clinical, network, and service areas to ensure seamless client experiences and effective resolution of operational issues.
- Supported market visibility and community engagement through Aetna representation at regional events and industry forums.
- Southeast Region- GA, TN, NC, FL 8-year tenure with progressive leadership
Health Solutions Client Executive
Humana Group Health Plan
Atlanta, GA
01.2006 - 01.2015
- Managed and grew large group commercial portfolio in Atlanta market, including hospital systems and healthcare clients with 25,000+ covered members — achieved consistently high renewal and retention rates.
- Drove revenue growth and expanded product adoption by identifying upsell and cross-sell opportunities within existing client relationships, promoting Humana's full suite of health and wellness solutions.
- Executed complex renewal contracts, developed customized financial reports on group experience, and presented data-driven recommendations to senior client decision-makers.
- Built and maintained strategic broker and consultant relationships, instituted formal relationship management process that ensured business outcomes consistently met or exceeded expectations.
- Functioned as integration liaison between Sales and Account Implementation teams, optimizing resource allocation and ensuring smooth onboarding of new member groups.
- Managed activities within large group commercial segment.
Benefits Account Manager
The McCart Group
2003 - 2006
- Managed employer group benefits portfolios, delivering strategic consulting services that aligned with mid-market client needs.
- Managed client benefits inquiries and provided timely resolutions.
- Coordinated benefits enrollment processes, ensuring seamless integration for new and existing clients.
- Developed training materials for client onboarding sessions to facilitate smoother transitions for new clients.
Account Executive
The CIMA Companies
1998 - 2002
- Cultivated and maintained client relationships in commercial health benefits sector, enhancing client satisfaction and retention.
- Managed mid-sized client accounts and maintained strong relationships with key stakeholders.
- Collaborated with cross-functional teams to develop tailored solutions for clients.
Market Account Representative
Humana
1992 - 2002
- Supported growth initiatives and account servicing for commercial group health products in the Washington Metropolitan area.
- Assigned largest key account - District of Columbia Government.
- Managed customer accounts and resolved inquiries efficiently.
- Educated members on health benefit options, plans, and resources.
Education
Bachelor of Science - Psychology/Chemistry
Howard University
Washington, D.C.Skills
- Strategic Account Leadership
- Open Enrollment Design & Execution
- Network & Benefit Design
- Public Sector Health Plans
- Revenue retention
- Operational Financial Management
- Member Experience Strategy
- Executive Stakeholder Engagement
- Cross-Functional Leadership
- Data-driven decision-making
- Population Health Strategy
- Vendor and Broker Management
- Change management
- Complex problem resolution
- Strategic implementation
- Talent development
Certifications Professional Affiliations
- Co-Lead, NC/SC Community Outreach; Aetna CVS Black Colleague Resource Group
- Health Insurance Portability and Accountability Act (HIPAA) Compliance Training
- Account Management & Leadership Development Programs — Aetna / CVS Health
Certification
- Life and Health Insurance License, GA 2025
Timeline
Lead Director, Account Management
Aetna, Inc.
01.2023 - Current
Account Director, Public & Labor Markets
Aetna, Inc.
01.2015 - 01.2023
Health Solutions Client Executive
Humana Group Health Plan
01.2006 - 01.2015
Benefits Account Manager
The McCart Group
2003 - 2006
Account Executive
The CIMA Companies
1998 - 2002
Market Account Representative
Humana
1992 - 2002
Bachelor of Science - Psychology/Chemistry
Howard University