Angela R. Ortega
Medical Assistant II
Phoenix,AZ
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
21
21
years of professional experience
2
2
Certified Medical Asssitant/ Certified Phlebotomist Technician
Work History
Medical Assistant/Certified Phlebotomist
Providence Little Company of Mary Medical Center Torrance
07.2022 - 07.2024
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Exhibited strong multitasking abilities, efficiently managing multiple patients and tasks simultaneously without compromising quality of service.
- Prepared lab specimens for diagnostic evaluation.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Verified patients' identification for proper sample collection.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Contributed to positive patient experiences through empathetic communication skills during blood draws and sample collections.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
Medical Assistant
Dr. Sunny Melendez
Torrance, CA
10.2021 - 05.2025
- Sanitized, restocked and organized exam rooms and medical equipment.
- TMMC and LCM Epic EMR
- Obtained client medical history, medication information, symptoms and allergies.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Called and faxed pharmacies to submit prescriptions and refills.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Managed 30 + patients daily, 50 + customer call outbound /inbound phone calls
Medical Assistant II
HealthCare Partners
Redondo Beach, CA
05.2014 - 07.2021
- MA - Gynecology, Wound Care, Allergy, After Hours Care, Pediatrics, Podiatry,Family Practice
- Cross trained in Multiple department for personal growth
- Assisted patient rooming, assist in minor procedure (Colposcopy, Iud Insertion/removal,Biopsies and general surgery)
- Processed over 30 laboratory specimens daily and efficiently
- Performed proficient phlebotomy, injections and immunizations
- Prepared patient and procedure room set up and logs
- Access to (LabCorp Beacon, TMMC EMR)
- Preparing patient results letters and pamphlets, explaining procedures
- Assisted in front office duties such as answering 50 + phone calls and tasking (sending providers messages.).
Medical Assistant
Skyline Urology
Torrance, CA
12.2013 - 05.2014
- 40+ patient intake roomed and vitaled
- Assist in minor procedure and surgery (Cystoscopies, prostate procedures)
- Laboratory- Urine specimen ,UCG processing, blood draws and centrifuge, injections such as (Lidocaine administration, immunizations, testosterone)
- Prepared and disinfecting room set up, keeping accurate log books
- Calling for labs and results, mailing out letters to patients, explaining procedures, getting medical records
- Worked front office to help schedule appointments and collect co-pays and check insurance, faxed and copied several HIPPA compliant documents
Administrative Assistant/ Customer Service
Terminix International
Santa Fe Springs, CA
08.2004 - 04.2012
- Provided customer service 8+ yrs
- Perform accounts receivables/payable duties, 200+ collection calls, handle dispatch calls, training and knowledge in-office and field procedures
- Assisted in all management personnel duties (Fumigation department and sales team)
- Handle customer inquiries, complaints, billing questions and payment extension/service requests
- Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions.
- Increased pest / fumigation sales by phone for field representatives
Education
Medical Assistant Diploma - Medical Assisting
Everest College
Torrance, CA02.2014
Phlebotomy
AUMT
Gardena, CA08.2021
GED -
Long Beach School For Adults
Long Beach, CA03.2013
Skills
- Microsoft Office 2010
- 20 years providing excellent customer service
- Operating EKG Equipment
- Routine Laboratory Testing
- Simple Dressings
- Endometrial Biopsy
- EMR Systems
- HIPAA Compliance
- Patient Preparation and Assistance
- Phlebotomy Functions
- Explaining Instructions
- Laboratory Validation
- Hazardous Waste and Disposal
- Charting Expertise
- Diagnostic Equipment Expertise
- Proper Sterilization Techniques
- Professional Bedside Manner
- Diagnostic Testing
- Multi-Line Telephone System Operation
Certification
- Medical Administrative Assistant Certification (CMAA) - National Healthcareer Association (NHA).
- Certified Phlebotomy Technician (CPT) - National Healthcareer Association (NHA).
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Medical Assistant/Certified Phlebotomist
Providence Little Company of Mary Medical Center Torrance
07.2022 - 07.2024
Medical Assistant
Dr. Sunny Melendez
10.2021 - 05.2025
Medical Assistant II
HealthCare Partners
05.2014 - 07.2021
Medical Assistant
Skyline Urology
12.2013 - 05.2014
Administrative Assistant/ Customer Service
Terminix International
08.2004 - 04.2012
Medical Assistant Diploma - Medical Assisting
Everest College
Phlebotomy
AUMT
GED -
Long Beach School For Adults