Stephanie Mosley-Henderson
Chicago,IL
Summary
Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.
Overview
18
18
years of professional experience
Work History
Certified Medical Assistant
Case Integrative Health
Chicago, IL
01.2023 - Current
- Assisted physicians and nurses with patient exams, including taking vital signs, preparing exam rooms, and updating medical records.
- Administered injections, immunizations, medications, wound dressings and other treatments according to physician instructions.
- Educated patients on preventive care topics such as diet and exercise habits or medication compliance.
- Organized charts, documents and supplies to maintain team productivity.
- Answered patient calls promptly and directed inquiries to the appropriate department when needed.
- Obtained insurance authorizations for prescribed medications or treatments for patients in need of financial assistance programs.
Clinical Assistant
H and H Home Help Services
Chicago, IL
08.2020 - 01.2023
- Greeted visitors or callers daily to handle inquiries or direct to appropriate persons.
- Oversaw management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
- Maintained inventory in administrative building supply closet to prevent shortages of supplies.
- Monitored workflow and schedules to ensure timely delivery.
- Managed schedules for a team of 3 personnel to keep all shifts properly staffed.
- Ordered and stocked adequate materials for production.
Administrative Assistant
Robert Morris University - Illinois
Chicago, IL
07.2017 - 03.2020
- Managed scheduling for staff, monitoring resource allocation to provide optimal coverage and service.
- Directed customer communication to appropriate department personnel and offered information to resolve inquiries, boosting customer satisfaction.
- Increased accuracy by verifying data while processing incoming and outgoing checks and wire transfers.
- Greeted visitors or callers daily to handle inquiries or direct to appropriate persons.
- Maintained inventory in administrative building supply closet to prevent shortages of supplies.
- Coordinated project materials by managing physical and digital files.
Home Help Aide
Help at Home Senior Care
Chicago, IL
09.2006 - 01.2019
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Documented patient intake and dietary requirements, also assisting with feeding and monitoring.
- Engaged with patient family and friends to provide courteous, efficient visit experience.
- Supervised patients with diminished capacity to monitor any safety hazards.
- Performed household tasks such as laundry, dusting, washing dishes and vacuuming.
Education
Master of Management - Healthcare Administration
Roosevelt University
Chicago, IL01-2025
Bachelor of Professional Studies - Health Sciences
Robert Morris University - Illinois
Chicago, IL02.2019
Associate of Applied Science - Medical Assisting
Robert Morris University - Illinois
Chicago, IL12.2017
Skills
- Administrative duties
- Staffing assignments
- Customer relations understanding
- Phone inquiries
- Time management skills
- Scheduling and calendar management
- Microsoft Office 2010
- Risk management
- Medical terminology
- Appointment scheduling
- Medical Records Management
- Patient-focused care
- Vital signs monitoring
Activities
Community Service 2017: Public Health and Wellness
Clinical Internship 2017: Medical Assisting
Community Service 2018: Saving Lives Inc
Clinical Internship 2018: Allied Health
Independent Study Internship 2020: Covid-19
Timeline
Certified Medical Assistant
Case Integrative Health
01.2023 - Current
Clinical Assistant
H and H Home Help Services
08.2020 - 01.2023
Administrative Assistant
Robert Morris University - Illinois
07.2017 - 03.2020
Home Help Aide
Help at Home Senior Care
09.2006 - 01.2019
Master of Management - Healthcare Administration
Roosevelt University
Bachelor of Professional Studies - Health Sciences
Robert Morris University - Illinois
Associate of Applied Science - Medical Assisting
Robert Morris University - Illinois
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