Summary
Overview
Work History
Education
Skills
Timeline
Generic

Miranda Burnette

Metter,GA

Summary

Passionate CMA/phlebotomist with 5 years of experience in hospital and clinical settings. Skilled at calming patients of all ages and adept at handling multiple departments. Strong work ethic, adaptability, and exceptional interpersonal skills. Highly motivated to take on new challenges and educate patients about healthcare and medication compliance.

Highly skilled professional with a strong customer service background of 20 years and meticulous attention to detail. Experienced in coaching and mentoring new employees in service delivery, telephone etiquette, and troubleshooting. Proficient in sales, service, and conflict resolution.

Overview

5
5
years of professional experience

Work History

Certified Medical Assistant

Dr. F.Geoffery Conner,PC
Vidalia, GA
09.2023 - Current
  • Performed administrative duties such as scheduling appointments, answering phones, and filing paperwork.
  • Administered injections, immunizations, medications, wound dressings and other treatments according to physician instructions.
  • Prepared specimens for laboratory testing and performed routine laboratory tests.
  • Assisted physicians and nurses with patient exams, including taking vital signs, preparing exam rooms, and updating medical records.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.

CMA/CPT

Candler Hospital
Metter, GA
09.2021 - 09.2024
  • Scheduled appointments for patients via phone and in person.
  • Interviewed and engaged patients to obtain medical history, chief complaints, and vital signs.
  • Relayed messages from patients to physicians about concerns, condition updates, or refill requests to facilitate treatment.
  • Organized charts, documents, and supplies to maintain team productivity.
  • Responded to patient callbacks and phone-in prescription refill requests.
  • Educated patients about medications, procedures, and physician's instructions.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
  • Labeled and completed lab requisitions using ICD and CPT coding.
  • Administered rapid tests for COVID and strep to help clinical staff assess conditions.
  • Administered shots to various ages.
  • Given care to patients with challenges, such as mental disabilities, with success and compliments.

Cornerstone Phlebotomy

Tina Peebles
Vidalia, GA
07.2021 - 08.2021
  • Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles, and straight needles.
    Labeled blood vials with critical information, like time of collection, date, and patient name.
    Performed blood draws on immune-compromised patients.
    Use remotracs, allosure, heartcare, and kidney care kits.
  • Performed venipuncture and capillary puncture procedures on patients of all ages in a mobile setting.
  • Demonstrated excellent customer service skills when interacting with patients in order to ensure satisfaction with the service provided.

Certified Phlebotomy Technician

Emanuel Medical Center
Swainsboro, GA
02.2020 - 08.2021
  • Labeled blood vials with critical information like time of collection, date and
    patient name.
    •Obtained variety of blood samples through venipuncture or capillary puncture
    using syringes, butterfly needles and straight needles.
    •Coordinated workflow based on stat, schedule, or • outpatient needs.
    • Verified collection orders and communicated discrepancies to nurses.
    • Maintained fully-stocked phlebotomy cart, carrier and station.
    Verified quality of specimens by centrifuging specimens for logistics courier to
    pickup.
    •Prepared blood-collecting equipment to draw blood and safely store and
    transport samples.

Certified Phlebotomist

Memorial Health Meadows
Vidalia, GA
08.2020 - 07.2021

•Obtained variety of blood samples through venipuncture or capillary puncture
using syringes, butterfly needles and straight needles.
•Conducted bleeding time tests and updated results into paper or electronic
charts.
• Coordinated workflow based on stat, schedule, or outpatient needs.
• Verified collection orders and communicated discrepancies to nurses.
Operated the desk and chute system by receiving in all blood, urine and other body fluids.
• Placed received specimens into correct areas.
• Processed tissues to be picked up by SEPA.
• Ordered test from Drs orders for out patients.
• Performed throat swabs,MRSA swabs and covid swabs.
• Successful sticks on children ages 0-18.
• Performed multiple heel sticks on infants.
•Verified quality of specimens by centrifuging specimens for logistics courier to
pickup.
• Drawn orders for LabCorp and Quest.
Used multiple electronic medical so􀈅ware, including Meditech to conduct patient
intakes and send correspondence.
•Labeled blood vials with critical information like time of collection, date and patient name.
•Drawn tubes for Blood Bank, such as type and screens and products that have been ordered.

Assistant Store Manager

Jets Food Store
Soperton, GA
02.2020 - 08.2020
  • Supervised cashiers in processing credit, debit and cash payments to streamline sales.
  • Maintained inventory by checking merchandise to determine levels.
  • Oversaw aspects of maintenance, inventory and daily activity management.
  • Delegated daily tasks to team members to optimize group productivity.
    • Completed inventory audits to identify losses and project demand.
    • Receiving inventory and vendors
    • All aspects of cashier work
    • All paper work for balancing registers and deposits.
    • Opening and closing store.

Education

Certified Medical Assistance - Medical Assistance

NHA
12-2022

CPT - Phlebotomy

Healing Hands Development
Hattiesburg, MS
08.2019

GED -

Southwest Mississippi Community College
Summit, MS

Skills

TEAM BUILDING SKILLS AND CLEAR COMMUNCATIONS

  • Check-In and Check-Out Procedures
  • Procedure Assistance
  • Updating Medical Records
  • Clear Communication
  • Operating EKG Equipment
  • Critical Thinking
  • Time Management
  • Multitasking and Prioritization
  • Team building
  • Planning
  • HIPAA
  • Drawing blood
  • Payment Processing
  • Client Engagement
  • Interdepartmental communication
  • Administrative duties
  • Complaint resolution
  • Technical Support
  • Customer Relationship Management

Timeline

Certified Medical Assistant

Dr. F.Geoffery Conner,PC
09.2023 - Current

CMA/CPT

Candler Hospital
09.2021 - 09.2024

Cornerstone Phlebotomy

Tina Peebles
07.2021 - 08.2021

Certified Phlebotomist

Memorial Health Meadows
08.2020 - 07.2021

Certified Phlebotomy Technician

Emanuel Medical Center
02.2020 - 08.2021

Assistant Store Manager

Jets Food Store
02.2020 - 08.2020

Certified Medical Assistance - Medical Assistance

NHA

CPT - Phlebotomy

Healing Hands Development

GED -

Southwest Mississippi Community College
Miranda Burnette