Passionate CMA/phlebotomist with 5 years of experience in hospital and clinical settings. Skilled at calming patients of all ages and adept at handling multiple departments. Strong work ethic, adaptability, and exceptional interpersonal skills. Highly motivated to take on new challenges and educate patients about healthcare and medication compliance.
Highly skilled professional with a strong customer service background of 20 years and meticulous attention to detail. Experienced in coaching and mentoring new employees in service delivery, telephone etiquette, and troubleshooting. Proficient in sales, service, and conflict resolution.
•Obtained variety of blood samples through venipuncture or capillary puncture
using syringes, butterfly needles and straight needles.
•Conducted bleeding time tests and updated results into paper or electronic
charts.
• Coordinated workflow based on stat, schedule, or outpatient needs.
• Verified collection orders and communicated discrepancies to nurses.
Operated the desk and chute system by receiving in all blood, urine and other body fluids.
• Placed received specimens into correct areas.
• Processed tissues to be picked up by SEPA.
• Ordered test from Drs orders for out patients.
• Performed throat swabs,MRSA swabs and covid swabs.
• Successful sticks on children ages 0-18.
• Performed multiple heel sticks on infants.
•Verified quality of specimens by centrifuging specimens for logistics courier to
pickup.
• Drawn orders for LabCorp and Quest.
Used multiple electronic medical soware, including Meditech to conduct patient
intakes and send correspondence.
•Labeled blood vials with critical information like time of collection, date and patient name.
•Drawn tubes for Blood Bank, such as type and screens and products that have been ordered.
TEAM BUILDING SKILLS AND CLEAR COMMUNCATIONS