Angela S Santana Florez
Frederick,MD
Summary
Dynamic professional with a proven track record at Criswell Honda, excelling in title processing and customer service. Demonstrated ability to manage high-volume workloads with precision, streamline processes for efficiency, and resolve conflicts effectively. Skilled in multitasking and communication, consistently enhancing team productivity and client satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Team Member
Sweet Frog
Germantown, MD
10.2021 - 09.2022
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
Internship Student
Tribute at Black Hill
Germantown, MD
01.2022 - 05.2022
- Developed professional skills through hands-on experiences, including time management and effective communication.
- Improved internship experience by efficiently managing assigned tasks and meeting deadlines.
- Sorted, organized, and maintained files.
- Received positive feedback from supervisors, reflecting a strong commitment to personal growth and development throughout the internship program.
- Gained practical experience in various aspects of the field, applying academic knowledge to real-world situations.
- Participated in workshops and presentations related to projects to gain knowledge.
Cashier
Criswell Honda
Germantown, MD
09.2022 - 04.2024
- Greeted customers, and responded promptly to customer needs.
- Managed appointments both telephonically and in person, as well as general inquiries that customers may have.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Title Clerk
Criswell Honda
Germantown, MD
04.2024 - Current
- Managed high-volume workload while maintaining strict attention to detail in verifying ownership documents and registration forms.
- Expedited the title transfer process, closely monitoring timelines and proactively addressing any potential delays.
- Coordinated efforts between sales staff, finance managers, and DMV offices to provide clients with prompt service regarding their vehicle titles.
Education
Seneca Valley High School
Germantown, MD06.2022
Associate Degree In Nursing - Nursing
Montgomery College
Rockville, MDAssociate Degree In Nursing - Nursing
Frederick Community College
Frederick, MDSkills
- Title processing
- File management
- Accuracy and precision
- Document review
- Attention to detail
- Excellent communication
- Multitasking
- Conflict resolution
- Teamwork
- Problem-solving
- Time management
- Critical thinking
- Organizational skills
- Active listening
- Decision-making
- Administrative skills
Certification
Certified Clinical Medical Assistant
CPR
Notary public
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Title Clerk
Criswell Honda
04.2024 - Current
Cashier
Criswell Honda
09.2022 - 04.2024
Internship Student
Tribute at Black Hill
01.2022 - 05.2022
Team Member
Sweet Frog
10.2021 - 09.2022
Seneca Valley High School
Associate Degree In Nursing - Nursing
Montgomery College
Associate Degree In Nursing - Nursing
Frederick Community College