Angele Johnson
North Richland Hills,TX
Summary
Proven track record of enhancing customer satisfaction and efficiency as a Delivery Driver at Uber Eats, leveraging strong GPS route planning and interpersonal skills. Excelled in fast-paced environments, significantly improving delivery times and customer relationships. Demonstrated dependability and a positive attitude, contributing to a customer-oriented service approach. Hardworking employee enthusiastic about learning any field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
13
13
years of professional experience
Work History
Delivery Driver
Uber Eats
06.2022 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Managed customer inquiries and complaints in polite and professional manner.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Maintained strong relationships with clients through proactive communication and personalized service.
Medical Assistant
Woodly Foot and Ankle
03.2012 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Empowered patients through education on self-management techniques for chronic conditions.
- Improved clinical workflow with introduction of electronic health records system.
Brand Ambassador
2020 Companies
06.2018 - 03.2019
- Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
- Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
- Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
- Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Communicated product information with confidence and educated consumers about company.
Education
GED -
Dunbar High School
Fort Worth, TX05.1991
No Degree - Medical Assistant
National Education Center
Fort Worth, TX01.1991
Skills
- Positive Attitude
- Customer Service
- Valid Driver's License
- Teamwork and Collaboration
- Attention to Detail
- Time Management
- Dependable and reliable
- Punctual and Reliable
- Problem-Solving
- Safe Driving
- GPS and route planning
- Payment Collection
- Multitasking
- Efficiency and Time Management
- Communication and Interpersonal Skills
- Dependability and Honesty
- Customer Relationships
- Strong Working Relationships
Additional Information
I have volunteered in mentor/ non- profit programs.
I completed 6 years of MIT(minister in training)program.
I participated in a 2 year biblical counseling training program.
Timeline
Delivery Driver
Uber Eats
06.2022 - Current
Brand Ambassador
2020 Companies
06.2018 - 03.2019
Medical Assistant
Woodly Foot and Ankle
03.2012 - Current
GED -
Dunbar High School
No Degree - Medical Assistant
National Education Center