Angelee Brooks
DETROIT,MI
Summary
Dedicated Store Lead with a track record of enhancing customer experiences. Expertise in staff supervision and operational compliance, focused on delivering measurable improvements in customer satisfaction and team efficiency.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
20
20
years of professional experience
Work History
Store Lead/Production Line Supervisor
Salvation Army Thrift Store
Detroit, MI
10.2015 - Current
- Supervised daily store operations, ensuring compliance with organizational standards and policies.
- Trained and mentored new staff on operational procedures and customer service best practices.
- Resolved customer inquiries and concerns promptly, enhancing overall satisfaction and loyalty to the store.
- Implemented visual merchandising standards to create an appealing store environment, driving customer engagement and sales growth.
- Performed cash, card, and check transactions to complete customer purchases.
Childcare Assistant Teacher
Childtime Learning Care Center Group, Inc
Saint Clair, MI
06.2009 - 06.2010
- Assisted in planning and implementing age-appropriate educational activities.
- Monitored children's safety and well-being during playtime and structured learning.
- Facilitated communication between parents and educators regarding children's needs and achievements.
- Communicated regularly with parents about daily activities and behaviors.
- Served as a reliable source of support for lead teacher during times of absence or need for additional assistance in the classroom.
- Assisted lead teacher with snack time, arts and crafts and putting children down for naps.
Lead Customer Service Associate
Pitney Bowes
Dearborn, MI
09.2006 - 12.2008
- Conducted daily operations of customer service, ensuring high-quality support and adherence to service standards.
- Provided interoffice support to Ford Motor Company employees.
- Assisted co-workers with large mailings and filled in for several Ford office employees as needed.
- Created a check roster for Ford Motor Company Warehouse employees bi-weekly.
- Delivered interoffice mail throughout the Southeastern Region from Dearborn to Toledo Ohio.
Education
Associate of Arts - Social Sciences
Wayne County Community College
Detroit, MIHigh School Diploma -
Edwin Denby High School
Detroit, MI06-1994
Skills
- Store operations
- Staff training and development
- Scheduling and time management
- Goal setting and achievement
- Team leadership
- Problem-solving
- Documentation and reporting
- Staff supervision
- Multitasking Abilities
- Reliability
- Organizational skills
- Friendly and positive
Timeline
Store Lead/Production Line Supervisor
Salvation Army Thrift Store
10.2015 - Current
Childcare Assistant Teacher
Childtime Learning Care Center Group, Inc
06.2009 - 06.2010
Lead Customer Service Associate
Pitney Bowes
09.2006 - 12.2008
Associate of Arts - Social Sciences
Wayne County Community College
High School Diploma -
Edwin Denby High School