Angelena Burke
Allen Park,MI
Summary
Helpful Release of Information Specialist bringing 19 years of experience in many healthcare environments retrieving medical records on demand. Maintains patient records and organizes files, searches for patient files and solves inconsistencies. Computer literate professional with knowledge of medical terminology.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Bactes
Sharecare Health Data Services
01.2005 - Current
Northeast Region
Sharecare
01.2019 - Current
- Assisted in preparation of audits for external parties.
- Assisted in preparation of medical reports for external parties.
- Assisted in training new staff on medical record processing and procedures.
- Researched and resolved medical record discrepancies.
- Maintained accuracy, completeness, and security for medical records and health information.
- Reduced errors in released records by thoroughly reviewing documentation before submission.
- Increased customer satisfaction levels through prompt responses to inquiries and effective resolution of concerns.
- Maintained up-to-date knowledge on industry regulations and best practices, ensuring proper adherence within the organization.
- Completed certifications of documents for court and legal purposes.
- Handled phone calls from attorneys, insurance companies and patients.
- Used HDS to perform data entry functions.
- Resolved medical record discrepancies by collecting and analyzing information.
- Provided training and guidance to new Release of Information Specialists, contributing to their professional growth and development.
- Followed up with medical staff regarding missing information in patient records.
- Utilized electronic medical record systems to store, retrieve and process patient data.
- Verified accuracy of patient information in medical records.
St. Mary’s Trinity Health / Boss Site
Sharecare
01.2014 - 01.2018
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Reduced errors in released records by thoroughly reviewing documentation before submission.
- Increased customer satisfaction levels through prompt responses to inquiries and effective resolution of concerns.
- Handled sensitive situations with professionalism and empathy, ensuring a positive experience for patients and their families during the information release process.
- Supported colleagues during peak periods or absences by taking on additional workload when needed, demonstrating teamwork and flexibility.
- Handled phone calls from attorneys, insurance companies and patients.
- Followed up with medical staff regarding missing information in patient records.
- Researched and resolved medical record discrepancies.
Michigan Service Center
Bactes/Sharecare
01.2012 - 01.2014
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Trained and mentored several new personnel hired to fulfill various roles.
Toledo Clinic / Boss Site
Bactes
01.2007 - 01.2012
- Skilled at working independently as the only Sharecare employee and collaboratively with the medical records staff.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Managed time efficiently in order to complete all tasks within deadlines.
- Retrieved medical data for physicians and patients.
Stop & Go / Multiple Sites
Bactes
01.2005 - 01.2007
- Maintained a professional atmosphere in the office, handling confidential information discreetly and diplomatically.
- Maintained confidentiality of sensitive information through proper storage and disposal practices.
- Participated in ongoing training sessions to stay up-to-date on industry best practices, regulatory changes, and technological advancements related to the release of information field.
- Maintained confidentiality to protect sensitive information and prevent harmful release of information.
Dearborn Inn / Mariott Hotel
01.1999 - 01.2006
Donut Mill
01.1994 - 01.1999
Education
High School Diploma -
Dearborn High School
Dearborn, MISkills
- Detail orientated
- Microsoft Excel
- Data Entry
- Multiple EMR Systems
- Records Scanning
- Epic Systems
- Patient Rights
- Customer service
- Great communication skills
- HIPAA Compliance
- SOP's and ROI Guidelines
- Adobe
Contacts
John Novo, 914-246-4641
Jeremy Burke, 419-699-9182
Donna Schlemmer, 313-231-0875
Certification
- CRIS Certified
Timeline
Northeast Region
Sharecare
01.2019 - Current
St. Mary’s Trinity Health / Boss Site
Sharecare
01.2014 - 01.2018
Michigan Service Center
Bactes/Sharecare
01.2012 - 01.2014
Toledo Clinic / Boss Site
Bactes
01.2007 - 01.2012
Bactes
Sharecare Health Data Services
01.2005 - Current
Stop & Go / Multiple Sites
Bactes
01.2005 - 01.2007
Dearborn Inn / Mariott Hotel
01.1999 - 01.2006
Donut Mill
01.1994 - 01.1999
High School Diploma -
Dearborn High School