ANGELENA TERRACCIANO
DENVER
Summary
Operations leader with expertise in fraud prevention and risk mitigation in high-volume ecommerce settings. Demonstrated success in reducing fraud loss and optimizing chargeback processes while leading effective teams. Skilled in cross-functional collaboration with shipping, finance, and technology departments to implement scalable, data-driven solutions. Utilizes AI and emerging technologies to enhance fraud detection, streamline workflows, and boost operational efficiency.
Overview
8
8
years of professional experience
Work History
Operations Manager - Fraud
Brilliant Earth
Denver
02.2023 - Current
- Led and developed team of fraud analysts and operations specialists, establishing performance goals and fostering professional growth.
- Oversaw fraud detection strategies to proactively identify and prevent fraudulent transactions, safeguarding revenue.
- Managed end-to-end process for lost and tampered package claims with shipping and logistics teams, enhancing resolution timelines.
- Directed chargeback mitigation efforts by preparing compelling evidence, reducing dispute rates and recovering revenue.
- Collaborated cross-functionally with finance, customer experience, shipping, and engineering teams to enhance transaction security.
- Scoped, tested, and implemented fraud prevention tools and system enhancements in partnership with technical teams.
- Analyzed fraud trends and transaction data to identify emerging risks, implementing proactive mitigation strategies.
- Developed reporting dashboards for leadership, providing visibility into fraud metrics and performance trends.
Assistant Operations Manager - Fraud
Brilliant Earth
03.2022 - 02.2023
Operations Associate - Fraud & Risk
Brilliant Earth
04.2019 - 03.2022
Program Assistant
CLEAResult
Denver
08.2018 - 04.2019
- Managed tasks and communications with customers through Salesforce, ensuring timely and organized interactions.
- Identified risks and opportunities to improve processes and procedures, contributing to program efficiency.
- Supported field associates and program contractors with program guidelines, incentives, and requirements, enhancing understanding and compliance.
Education
MASTER'S DEGREE - COMMUNICATIONS
Albany State University
Albany06-2018
BACHELORS DEGREE - COMMUNICATIONS AND MEDIA STUDIES
Albany State University
Albany06-2017
Skills
- Fraud prevention
- Risk management
- Regulatory compliance
- Data analysis and visualization
- Data-driven decision making
- Process optimization
- Project management
- Technical implementation
- Excel proficiency
- Team leadership and development
- Stakeholder engagement
- Interpersonal communication
- Conflict resolution
- Time management techniques
Timeline
Operations Manager - Fraud
Brilliant Earth
02.2023 - Current
Assistant Operations Manager - Fraud
Brilliant Earth
03.2022 - 02.2023
Operations Associate - Fraud & Risk
Brilliant Earth
04.2019 - 03.2022
Program Assistant
CLEAResult
08.2018 - 04.2019
MASTER'S DEGREE - COMMUNICATIONS
Albany State University
BACHELORS DEGREE - COMMUNICATIONS AND MEDIA STUDIES
Albany State University