Microsoft Office Suite: Proficient in Excel, Word, PowerPoint, and Outlook, utilizing advanced features to streamline workflows, manage data, and create impactful reports
Angelene Taylor
Summary
Experienced management professional with 20+ years of expertise in leading program oversight and crisis prevention initiatives. Adept in strategic planning, operations management, and team development, with a proven track record of driving operational improvement and fostering strengths-based environments. Versatile in coordinating diverse teams and implementing innovative solutions to enhance efficiency, productivity, and quality.
Overview
12
12
years of professional experience
1
1
Certificate
Work History
DMH Program Manager
Almadan Inc
Amherst, MA
04.2018 - 12.2024
- Led team-focused Department of Mental Health-(DMH) and, Department of Developmental Services-(DDS) programs, emphasizing goal-setting and care planning.
- Key certifications, including MAP, First Aid/CPR, and Crisis Prevention, enhance program safety and compliance.
Direct Service Advocate
YWCA
Holyoke, MA
11.2015 - 04.2018
- Supported families using trauma-informed, strengths-based approaches.
- Crafted and implemented life skills and parenting strategies, supporting families through group and one-on-one sessions.
Site Director/Manager
Head Start
Holyoke, Chicopee, Springfield, MA
01.2016 - 12.2016
- Oversaw operations across three sites, managing licensing, financials, curriculum development, and staff supervision.
Site Director
The Kids’ Place
Wilbraham, MA
05.2013 - 11.2015
- Directed daily operations including payroll, enrollment, training, and community outreach
- Developed training workshops for 100+ employees on leadership, teamwork, and innovation
Education
Master of Business Administration (MBA) -
Bay Path University
Longmeadow, MA08.2024
Bachelor of Arts - Liberal Arts
Bay Path University
Longmeadow, MAAssociate of Science - Business Administration
Springfield Technical Community College
Springfield, MASkills
- Leadership and Team Building: Skilled in directing diverse teams, fostering collaboration, and mentoring staff to achieve organizational goals
- Program Development and Compliance: Experienced in designing programs, ensuring licensing compliance, and maintaining high-quality standards
- Operations and Financial Management: Proficient in resource allocation, budgeting, and streamlining workflows to enhance operational efficiency
- Interpersonal and Critical Thinking Skills: Adept at crisis intervention, strategic collaboration, and cultural sensitivity to address complex challenges effectively
- Administrative and Technical Expertise: Competent in Microsoft Office applications, data collection, employee scheduling, and managing electronic systems
Certification
- MAP Certification
- Red Cross First Aid/CPR
- Crisis Prevention
- PABC-Valid License
Timeline
DMH Program Manager
Almadan Inc
04.2018 - 12.2024
Site Director/Manager
Head Start
01.2016 - 12.2016
Direct Service Advocate
YWCA
11.2015 - 04.2018
Site Director
The Kids’ Place
05.2013 - 11.2015
Master of Business Administration (MBA) -
Bay Path University
Bachelor of Arts - Liberal Arts
Bay Path University
Associate of Science - Business Administration
Springfield Technical Community College
Quote
The person who says it cannot be done should not interrupt the person who is doing it.
Chinese proverb
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Community Service
Habitat for Humanity Volunteer: Actively support home-building projects, promote teamwork, and contribute to affordable housing initiatives.
Professionalreferences
- Available Upon Requests
Accomplishments
- Supervised a team of 13+ staff members, providing strategic guidance, mentorship, and fostering a collaborative work environment to achieve organizational objectives.
- Documented and addressed complex challenges by leveraging the team’s strengths, promoting emotionally intelligent solutions, and enhancing overall cohesion and productivity.
- Recognized with the Rookie of the Year award for exceptional performance, demonstrating leadership, innovation, and commitment to excellence in a fast-paced environment.
Community Service
Habitat for Humanity Volunteer: Actively support home-building projects, promote teamwork, and contribute to affordable housing initiatives.
Affiliations
- Habitat For Humanity
- Red Cross
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balancePersonal development programsTeam Building / Company Retreats4-day work weekPaid sick leaveHealthcare benefitsCompany CultureFlexible work hoursWork from home optionPaid time offStock Options / Equity / Profit Sharing401k matchSoftware
Google Workspace and Teams Collaboration: Skilled in Google Teams and related tools for seamless team communication, project collaboration, and document sharing in dynamic environments
Conversational AI and NLP: Adept at deploying AI chatbots and using natural language processing tools to automate interactions and enhance user experiences
AI-Powered Analytics Platforms: Leveraging tools like Tableau with integrated AI capabilities to extract insights and support data-driven decision-making
Google Workspace and Teams Collaboration: Skilled in Google Teams and related tools for seamless team communication, project collaboration, and document sharing in dynamic environments
Languages
English
Native language
Interests
Creative Problem-Solving: Developing innovative solutions for challenges in both professional and personal contexts
Cultural Appreciation: Learning about and celebrating diverse cultures through travel, literature, and community events
Leadership & Mentorship: Supporting others in their professional growth through guidance, knowledge-sharing, and team-building activities
Mental Health Advocacy: Promoting awareness and strategies for well-being within workplaces and communities
Cultural Appreciation: Learning about and celebrating diverse cultures through travel, literature, and community events
Outdoor Activities within nature, Hiking, camping, fishing etc
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