Angeles Cedano
Plumas Lake,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
22
22
years of professional experience
Work History
Procedure Scheduler
SUTTER MEDICAL FOUNDATION
Remote
06.2022 - Current
- Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
- Registered and verified patient records before triage with most up-to-date information.
- Coordinated with other departments to facilitate seamless operation and excellent patient care.
- Developed and implemented efficient scheduling systems to maintain organized medical appointment schedules.
- Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
Rehab Aide/Patient Service Representative
SUTTER MEDICAL FOUNDATION
Roseville, CA
05.2021 - 06.2022
- Performs physical therapy, treatment under the direct supervision of a therapist.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Entered patient demographic and insurance data into electronic medical record system.
- Resolved customer complaints using established follow-up procedures.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
Pediatric Rehabilitation/Patient Service Representative
SUTTER MEDICAL FOUNDATION
Sacramento, CA
11.2018 - 05.2021
- Followed document protocols to safeguard confidentiality of patient records.
- Developed and implemented customer service policies and procedures.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Delivered support to medical staff in completion of patient paperwork.
- Trained new staff on filing, phone etiquette and other office duties.
- Answered incoming calls, scheduled appointments and filed medical records.
- Resolved customer complaints using established follow-up procedures.
- Entered patient demographic and insurance data into electronic medical record system.
- Provided excellent customer service to patients and medical staff.
- Greeted and assisted patients with check-in procedures.
- Verified patient insurance eligibility and entered patient information into system.
Nursing Assistant /Operating Room Assistant
Sutter Surgery Center
Davis, CA
09.2017 - 10.2018
- Checked patient vitals such as temperature and blood pressure.
- Followed directions of licensed nurses
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Engaged in housekeeping tasks by replacing linens and cleaning and sanitizing patient rooms.
Patient Service Representative Urgent Care
SUTTER MEDICAL FOUNDATION
Davis, CA
06.2005 - 09.2018
- Answered incoming calls and scheduled appointments.
- Verified patient insurance eligibility and entered patient information into system.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Delivered support to medical staff in completion of patient paperwork.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Trained new staff on filing, phone etiquette and other office duties.
- Took copayments and compiled daily financial records.
- Responded to inquiries by directing calls to appropriate personnel.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
Scheduler Family Practice
SUTTER MEDICAL FOUNDATION
Davis, CA
07.2003 - 06.2005
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Registered and verified patient records before triage with most up-to-date information.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Medical Records Clerk
SUTTER MEDICAL FOUNDATION
Davis, CA
09.2002 - 07.2003
- Verified accuracy of patient information in medical records.
- Followed exact procedures for handling transfers and other releases of medical records.
- Reviewed medical records for completeness and filed records in alphabetic and numeric order.
- Maintained patient confidence by keeping patient records information confidential.
- Sorted and distributed incoming and outgoing medical records.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Followed up with medical staff regarding missing information in patient records.
Education
Certificate - Nursing Assistance
America Red Cross
Sacramento, CA06.2017
High School Diploma -
Woodland High
Woodland, CA06.2000
Certificate -
Consumes River College
Sacramento, CASkills
- Processing Documents
- Referral Tracking
- Critical Thinking
- Patient Eligibility Requirements
- Information Assistance
- HIPAA Guidelines
- Teamwork and Collaboration
- Medical Records Verification
Languages
Spanish
Native/ Bilingual
Timeline
Procedure Scheduler
SUTTER MEDICAL FOUNDATION
06.2022 - Current
Rehab Aide/Patient Service Representative
SUTTER MEDICAL FOUNDATION
05.2021 - 06.2022
Pediatric Rehabilitation/Patient Service Representative
SUTTER MEDICAL FOUNDATION
11.2018 - 05.2021
Nursing Assistant /Operating Room Assistant
Sutter Surgery Center
09.2017 - 10.2018
Patient Service Representative Urgent Care
SUTTER MEDICAL FOUNDATION
06.2005 - 09.2018
Scheduler Family Practice
SUTTER MEDICAL FOUNDATION
07.2003 - 06.2005
Medical Records Clerk
SUTTER MEDICAL FOUNDATION
09.2002 - 07.2003
Certificate - Nursing Assistance
America Red Cross
High School Diploma -
Woodland High
Certificate -
Consumes River College