Gabrielle Hicks
Hutto
Summary
Detail-oriented healthcare professional with 5+ years of experience in patient coordination, scheduling, insurance verification, and EMR systems. Proven ability to manage high call volumes, coordinate complex care schedules, and deliver excellent patient service in fast-paced clinical environments. Strong communicator with a focus on accuracy, efficiency, and patient satisfaction.
Overview
7
7
years of professional experience
Work History
Procedure Scheduler
Austin Gastroenterology
02.2025 - Current
- Manage high-volume inbound and outbound calls efficiently and professionally
- Coordinate physician schedules, including office visits, procedures, and follow-ups
- Review patient charts, diagnoses, and physician orders to ensure accurate scheduling
- Schedule radiology, lab appointments, and recall visits
- Assist with patient check-in/check-out and registration processes
- Collect payments, reconcile daily charges, and maintain financial accuracy
- Maintain and update patient records in EMR systems
Clinic Coordinator
Texas Orthopedics
05.2023 - 12.2024
- Coordinated surgeries and specialty procedures across multiple facilities
- Managed prior authorizations, insurance verification, and patient cost estimates
- Monitored authorization processes and documented approvals in EMR
- Scheduled peer-to-peer reviews to support insurance approvals
- Reviewed physician schedules for quality assurance
- Maintained strict HIPAA compliance and patient confidentiality
Patient Service Representative
Lone Star Circle of Care
01.2022 - 05.2023
- Scheduled and confirmed patient appointments across multiple service lines
- Verified insurance coverage and assisted with financial assistance programs
- Maintained accurate patient records and demographics
- Provided high-quality customer service in a call center environment
Front Desk Receptionist
Lone Star Circle of Care
04.2019 - 01.2022
- Managed patient check-in/check-out and intake processes
- Collected and processed payments while following cash-handling procedures
- Verified insurance and completed authorizations
- Resolved patient concerns and ensured a positive experience
- Maintained organized and confidential patient records
Education
High School Diploma -
Stony Point High School
Skills
- Patient Coordination & Scheduling
- Insurance Verification & Prior Authorization
- Electronic Medical Records (EMR)
- Medical Terminology
- High-Volume Call Handling
- Patient Registration & Intake
- Financial Transactions & Payment Processing
- Customer Service & Conflict Resolution
- Microsoft Office (Word, Excel)
Additional Information
Authorized to work in the U.S., Valid Driver's License
Languages
- Spanish
- English, Fluent
- Spanish, Conversational
Timeline
Procedure Scheduler
Austin Gastroenterology
02.2025 - Current
Clinic Coordinator
Texas Orthopedics
05.2023 - 12.2024
Patient Service Representative
Lone Star Circle of Care
01.2022 - 05.2023
Front Desk Receptionist
Lone Star Circle of Care
04.2019 - 01.2022
High School Diploma -
Stony Point High School