Angeles Torres
Woodstock,GA
Summary
Organized and dependable individual. Successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Relationship Banker
Regions Bank
12175 SR-92 S Woodstock, GA 30188 United States
10.2022 - 05.2024
- Maintained in-depth product and service knowledge for well-informed customer advice.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Facilitated customer transactions, including deposits, withdrawals and transfers.
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
- Engaged departments in customer satisfaction initiatives to uplift service ratings.
- Cultivated strong customer relationships by providing tailored advice and services.
Bilingual Customer Service Representative
Ross Media
615 Molly Ln, Woodstock Georgia 30188
11.2020 - 04.2021
- Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Provided language translation services for customer service inquiries.
Cashier
Sam’s Club
Woodstock, GA
05.2021 - 11.2021
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Relationship Banker
Chase Bank
Alpharetta, GA
05.2024 - Current
- Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
- Strengthened client relationships by providing personalized banking solutions and excellent customer service.
- Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
- Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
Education
Diploma -
River Ridge High School
Woodstock, GASkills
- Policy Development and Implementation
- Relationship Building
- Teller Support
- Creative Thinking
- Cash Handling
- Banking
Languages
Spanish
Native or Bilingual
Timeline
Relationship Banker
Chase Bank
05.2024 - Current
Relationship Banker
Regions Bank
10.2022 - 05.2024
Cashier
Sam’s Club
05.2021 - 11.2021
Bilingual Customer Service Representative
Ross Media
11.2020 - 04.2021
Diploma -
River Ridge High School