Angel Jackson
Mineral Springs,NC
Summary
Detail-oriented operations analyst with experience in organizing, problem-solving, and project management. Ready to apply knowledge and abilities to take on new professional challenges with an established company.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Design Operations Analyst
Sunbelt Rentals
Fort Mill, SC
10.2022 - 10.2024
- Provided responsive, exemplary internal support to design leads, designers, program delivery managers, and all project stakeholders.
- Designed reports to track key performance indicators such as cost savings and production throughput.
- Created detailed documentation outlining procedures for all operations-related activities.
- Generated regular reports summarizing the status of ongoing projects or initiatives.
- Collaborated with internal stakeholders to identify areas of improvement within operational systems.
- Performed data analysis to identify opportunities for streamlining processes through automation.
- Provided project management support for the development of new products, services, or processes.
IT Business Analyst
Sunbelt Rentals
Fort Mill, SC
07.2019 - 10.2022
- Analyzed existing business processes to identify areas of improvement and develop new solutions.
- Conducted interviews with stakeholders to understand their requirements and expectations from the project.
- Developed and managed project plans while providing status updates to management.
- Participated in agile scrum meetings and sprint reviews throughout the life cycle of a project in order to track progress against goals set at beginning of each release cycle.
- Updated project plans based on changing objectives, specifications, and staff availability.
IT Project Management Specialist
Sunbelt Rentals
Fort Mill, SC
08.2016 - 07.2019
- Administrator of project management software, Clarizen.
- Facilitated meetings with stakeholders to discuss project requirements and timelines.
- Managed day-to-day operational aspects of projects including budgeting, scheduling and resource allocation.
- Provided guidance to team members throughout the life cycle of each project.
- Drafted detailed project reports outlining progress, successes, challenges and risks associated with each project.
Education
Some College (No Degree) - Business Administration and Management
Central Piedmont Community College
Charlotte, NCSkills
- Problem-Solving
- Interpersonal Skills
- Team Collaboration
- Adaptability and Flexibility
- Project Management
- Excellent Communication
- Attention to Detail
- Reporting skills
- Capacity Planning
Certification
- Certified Scrum Product Owner Course work
- Business Analyst course
References
References available upon request.
Timeline
Design Operations Analyst
Sunbelt Rentals
10.2022 - 10.2024
IT Business Analyst
Sunbelt Rentals
07.2019 - 10.2022
IT Project Management Specialist
Sunbelt Rentals
08.2016 - 07.2019
Some College (No Degree) - Business Administration and Management
Central Piedmont Community College
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