Kelsee Gianopoulos
Las Vegas
Summary
Dedicated Customer Service Professional with over 15 years of experience in high-level service delivery and team operations. Expert at building company loyalty by ensuring positive, memorable client experiences. Highly adept at navigating complex organizational procedures while maintaining a warm, attentive client approach. A diligent and goal-oriented hard worker committed to maximizing customer satisfaction and driving brand reputation.
Overview
9
9
years of professional experience
Work History
Project Coordinator and Solar Design & Operations Specialist
Freedom Forever
10.2023 - 03.2026
- I managed the complete solar project lifecycle, from initial lead qualification and system design to permitting and final installation. By leveraging tools like Aurora, Salesforce, and Helioscope, I streamline pre-construction workflows to reduce turnaround times and eliminate installation delays. I acted as the central link between sales, engineering, operations, and clients, ensuring all designs are technically accurate, compliant with local regulations, and optimized for maximum energy production. My focus was on maintaining high quality standards through rigorous site audits and data-driven process improvements that increase overall team efficiency and project completion.
Customer Credit Card Support
PNC Bank
10.2022 - 10.2023
- I provided comprehensive support across multiple channels, investigating and resolving a wide range of product and service inquiries. By documenting interactions and recommending tailored solutions, I minimize customer effort and ensure a seamless service experience. I maintain a professional, patient demeanor while collaborating with internal partners to resolve complex issues and uphold high quality standards.
Front-End Cashier | Bookkeeper
Smith’s Food and Drug
10.2020 - 06.2023
- I delivered exceptional service across all store environments, consistently exceeding customer expectations, and maintaining a high-standard brand presence. I manage complex financial transactions with precision—including high-volume cash handling, multi-channel payment processing, and comprehensive end-of-day sales reconciliation. Beyond front-end operations, I proactively addressed customer inquiries and upheld facility standards to ensure a seamless, efficient, and professional shopping experience.
Administrative Operations Field Supervisor
US Census Bureau
07.2020 - 10.2020
- I managed essential office and data operations to support large-scale federal projects, overseeing payroll, personnel records, and recruitment for field staff. I ensured the integrity of demographic data through high-accuracy data entry and rigorous quality audits while strictly adhering to federal confidentiality mandates. Additionally, I coordinated office logistics—including inventory management and equipment maintenance—to provide seamless administrative support and maintain operational efficiency.
Customer Service Manager
Pediped Footwear
01.2017 - 01.2020
- I directly oversaw daily operations at the corporate headquarters, serving as the strategic liaison between product quality standards and the end-consumer experience. Led a high-performing team through comprehensive hiring, onboarding, and continuous performance coaching, ensuring all interactions meet rigorous service benchmarks. Orchestrated cross-departmental initiatives with Production, Marketing, and Logistics to resolve quality trends and synchronize seasonal product launches. Systematically optimized operational workflows by implementing new CRM tools and process improvements that reduce shipping delays and return processing times. Monitored critical KPIs, including CSAT scores and return rates, while managing high-level B2B relationships with boutique partners and major retailers. Furthermore, I collaborated with executive leadership to refine corporate policies on international warranties and returns, driving brand loyalty and strategic customer retention in a competitive footwear market.
Education
High School Diploma -
President Theodore Roosevelt High School
Honolulu, HI06-2004
Skills
- Windows 11
- Microsoft Office
- Intermediate computing knowledge
- Data Entry
- Project coordination
- Time management
- Detail-oriented
- Team coordination
- Customer Service
- Listening and Comprehension
- Critical Thinking and Problem Solving
- Problem-solving
Timeline
Project Coordinator and Solar Design & Operations Specialist
Freedom Forever
10.2023 - 03.2026
Customer Credit Card Support
PNC Bank
10.2022 - 10.2023
Front-End Cashier | Bookkeeper
Smith’s Food and Drug
10.2020 - 06.2023
Administrative Operations Field Supervisor
US Census Bureau
07.2020 - 10.2020
Customer Service Manager
Pediped Footwear
01.2017 - 01.2020
High School Diploma -
President Theodore Roosevelt High School