Angel Gabriel Vega Vélez
Las Piedras,Puerto Rico
Summary
Proven Telephone Operator at FEMA, adept in customer service and Microsoft Word, excelled in building rapport and ensuring data confidentiality. Leveraged bilingual capabilities and professional communication to enhance caller experience. Skilled in multitasking and problem resolution, significantly improved call processing efficiency.
Overview
1
1
year of professional experience
Work History
Telephone Operator
FEMA
04.2023 - Current
- Built rapport with callers through active listening skills and empathetic responses to their concerns or requests.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Collected and verified telephone numbers, addresses, and proper spelling of names.
- Ensured confidentiality of customer information, adhering to data protection regulations.
- Processed customer calls by accurately logging all pertinent information with Microsoft Word and Internet.
- Maintained accurate records of calls placed and received.
Education
High School Diploma -
Academia Cristiana Cohelet
Las Piedras, PR05.2020
Skills
- Languages: Spanish (Native)
- Proficient in Microsoft Word
- Information assistance
- Customer Service
- Professional Communication
- Problem Research and Resolution
- Multitasking Abilities
- Message Logging
- Typing Speed
Timeline
Telephone Operator
FEMA
04.2023 - Current
High School Diploma -
Academia Cristiana Cohelet
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