ANGEL HOPSON
Bryan,TX
Summary
Knowledgeable and diligent professional with robust background in law enforcement, investigations and case management. Successfully handled numerous sensitive cases, ensuring child safety and well-being through thorough assessments and intervention strategies. Demonstrated effective crisis management and empathetic communication skills to support vulnerable victims.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Child Protective Investigator
Texas Department of Family Protective Services
10.2024 - 06.2025
- Conducted interviews and thorough investigations into allegations of child abuse and neglect, ensuring adherence to legal protocols.
- Collaborated with over 100+ law enforcement and social services across the state of Texas to develop comprehensive safety plans for at-risk children within
- Assessed family dynamics and environmental factors to identify risk levels and appropriate intervention strategies.
- Documented findings in detailed reports, maintaining accuracy and compliance with regulatory requirements within 72 hours.
- Prepared detailed reports for court proceedings and case reviews.
Police Officer
University of Louisiana Monroe
05.2022 - 09.2023
- Conducted thorough investigations of incidents, collecting evidence and preparing detailed reports.
- Collaborated with local law enforcement on criminal investigations and community outreach initiatives.
- Enforced campus regulations to ensure safety and security for 20,000+ students and staff.
- Provided training sessions for new officers on protocols, emergency response, and community engagement strategies.
- Responded promptly to emergency calls, assessing situations to implement appropriate interventions.
- Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
Customer Care & Sales Representative
Asurion
04.2021 - 05.2022
- Maintained exceptional customer service while providing support for customers' inquiries about lost or damaged devices and resolving customer issues
- Engaged with customers to understand their technology and sell protection or tech support solutions
- Identified, understood and upsold new products and solutions based on customers' needs
- Multitasked and dedicated time and experience to troubleshooting technical issues and creating an effective resolution
- Provided clerical and computer support which included data entry, assisting with sign-in procedures and policies, and answering telephone and email inquiries
- Processed customer and account source documents by reviewing data for deficiencies
- Maintained customer confidence and protected operations by keeping information confidential.
Support Coordinator
Shoulders of Strength
08.2019 - 01.2022
- Coordinated client assessments to identify needs and develop personalized support plans within 5 days of receiving client
- Facilitated communication between clients, service providers, and community resources.
- Monitored progress of client goals, adjusting strategies as necessary for optimal outcomes.
- Organized training sessions for clients on navigating available resources and services.
- Maintained accurate documentation of client interactions and updates in case management system.
- Coordinated meetings and events for internal and external groups.
Education
Master of Science - Criminal Justice
Grambling State University
Grambling, LA05.2021
Bachelor of Science - Criminal Justice
Grambling State University
Grambling, LA05.2017
Skills
- Teamwork and cooperation
- Writing and verbal communication
- Case documentation
- Relationship building and management
- Conflict de-escalation and resolution
- Integrity, discretion and honesty
- Patience and empathy
- Problem-solving
- Advanced in Microsoft Office applications
Certification
- POST Firearms Certificate, State of Louisiana Peace Officer Standards & Training Council, 05/2022
- 2100 Protective Service Exam, State of Louisiana, 03/2022
Timeline
Child Protective Investigator
Texas Department of Family Protective Services
10.2024 - 06.2025
Police Officer
University of Louisiana Monroe
05.2022 - 09.2023
Customer Care & Sales Representative
Asurion
04.2021 - 05.2022
Support Coordinator
Shoulders of Strength
08.2019 - 01.2022
Master of Science - Criminal Justice
Grambling State University
Bachelor of Science - Criminal Justice
Grambling State University