Angelia Fludd
Security Assurance Management Inc.
Baltimore
1
Certification
17
years of professional experience
As an assistant manager, my primary objective is to support the functioning of business operations by managing staff, coordinating operations, and ensuring exceptional customer service. I aim to create a positive and productive work environment by communicating with team members, setting clear goals, and monitoring performance.
Work History
Account Manager
5 Years 7 Months- Oversaw security operations to ensure safety and well-being of guests and officials at Walter E. Washington Convention Center.
- Cultivated strong client relationships to enhance customer satisfaction and retention.
- Managed project timelines and deliverables, ensuring alignment with client expectations.
- Developed tailored solutions based on client feedback, driving strategic account growth.
Senior Account Area Manager
3 Years- Conducted site-specific training and job placement for clients across multiple locations, enhancing workforce readiness. Taught, trained, developed, and supervised Site Supervisors and security officers, ensuring compliance with operational standards. Identify and assess future and current training needs through job analysis, career paths, annual performance appraisals and consultations with the security managers. Acted as company liaison for tenants, clients, and contractors, facilitating effective communication and collaboration.
- Led operational strategies to enhance service delivery across multiple locations.
- Developed and implemented training programs to improve staff performance and compliance.
- Conducted regular site assessments to ensure adherence to security protocols and client standards.
Human Resource Assistant
9 Years- Facilitated new hire orientation sessions, enhancing employee onboarding experience., Processed payroll adjustments, ensuring timely and accurate employee compensation., and Managed time-off requests through PeopleSoft, WinTeam, and Kronos Attendance Tracker, streamlining the approval process. HR Weekly and Daily Inspection Reports, assist associates with benefits and stock inquiries. Recruiting, Safety Development Plan Trainer, Maintain HR Records, Employment Records, and investigation related to Workers Comp Cases.
- Coordinated recruitment processes, enhancing candidate experience and streamlining communication between departments.
- Managed employee onboarding, ensuring compliance with policies and efficient integration into workplace culture.
- Assisted in payroll processing, maintaining accurate records and resolving discrepancies promptly.
Education
A.A. - Criminal Justice
B.A. - Registered Nursing
Skills
Sales Strategy
Customer Relations and Problem Resolution
Project management
Office Administration and Staff Supervision
Staff Development and Training
Budget Reporting and Policy Compliance
Communication and Problem Solving
Training in Officer Response Tactics
Penetration Tactics
Medical and First Responders
Explosive Hazards
and Post Shooting Considerations.
Certification
- Licensed Armed Security Officer - 2020/2026
- First Aid-CPR Certified
- Executive Protection Certified
Timeline
Account Manager
Security Assurance Management Inc.
01.2021 - CurrentRead More
Senior Account Area Manager
Admiral Security Services
01.2018 - 01.2021Read More
Human Resource Assistant
Amazon Fulfillment Ctr. (BWI2)
01.2010 - 01.2019Read More
Burlington County Community College
A.A. from Criminal Justice
Read More
Baltimore County Community College
B.A. from Registered Nursing
Read More
Communication
Implemented new procedures and technologies that improved efficiency and streamlined operations.
Leadership
Successfully led a team to exceed sales goals while maintaining excellent customer satisfaction scores.