Jacob Stalter
Pontiac,MI
Summary
Dedicated Account Manager successful at handling numerous clients and difficult situations. Focused on attending to various customer needs with a history of achieving and exceeding expectations.
Overview
1
1
Certification
16
16
years of professional experience
Work History
Account Manager
Imperial Beverage
Brighton, MI
06.2025 - Current
- Managed account portfolios to ensure alignment with client needs and goals.
- Developed strong relationships with clients to enhance customer satisfaction.
- Conducted regular check-ins with clients to assess service quality and feedback.
- Resolved customer issues efficiently, maintaining a positive company image.
- Acted as main point of contact in matters relating to client concerns and needs.
- Developed strategies to increase revenue from existing accounts.
- Renewed existing accounts by building relationships with clients.
- Managed multiple accounts simultaneously while meeting deadlines.
- Trained junior account managers on best practices and client engagement strategies.
- Provided training and guidance to new Account Managers.
- Collaborated with marketing team to create promotional materials for clients.
- Analyzed market trends to identify opportunities for account growth and improvement.
- Coordinated product deliveries and inventory management with warehouse staff.
Account Manager Trainee
Imperial Beverage
Lansing/Grand Rapids , MI
03.2023 - 06.2025
- Job shadow and train with Sales Manager and Account Managers- learn sales techniques from a variety of employees, while also learning about their individual routes
- Ensured inventory accuracy through regular stock counts and discrepancy reconciliation.
- Developed sales and profit strategies in partnership with store manager to enhance overall store performance.
- Supported store improvements by collaborating with team during reset activities.
- Assist with store resets
- Reviewed deliveries on iPad, arrived at stores after deliveries, stocked shelves and coolers while rotating fresh product, organized backstock area, and assembled product displays.
- Covered sales routes for account managers by creating tailored sales plans, assessing product needs, securing approvals for replenishment and new placements, and managing orders for assigned accounts.
Merchandiser
Imperial Beverage
Kalamazoo, MI
07.2021 - 03.2023
- Engage and inspire shoppers to buy more items with organized merchandising strategies
- Greeted store manager upon arrival to establish communication
- Assemble product displays
- Review manifest to see how many cases/inventory were delivered
- Stocked shelves and coolers, ensuring product freshness through FIFO rotation
- Assembled eye-catching product displays to enhance visibility and attract customer interest
- Priced merchandise regularly to maintain accurate pricing
- Engaged shoppers with organized merchandising strategies to encourage additional purchases
- Sorted and organized products in backstock area for easy access
- Reach out to account managers to assist with any extra workload
Assistant Manager
Culver's Restaurant
Lansing, MI
10.2020 - 07.2021
- Running shifts which include guest services, quality control, and service times.
- Ensure that all employees are demonstrating workplace safety and following proper procedures.
- Running financial reports, such as P&l reports.
- Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
- Managed shifts, overseeing guest services, ensuring quality control, and optimizing service times.
- Assigned work breaks to coworkers to ensure efficient shift coverage.
- Ensure the restaurant is clean, and up to customer’s expectations.
- Calling in change orders, and depositing money to the store's bank.
- Set up and manage paper or electronic filing systems, update paperwork.
- Set up and manage paper or electronic filing systems, updating paperwork.
- Ensured inventory accuracy by counting stock-on-hand and reconciling discrepancies to minimize shortages.
- Implemented inventory control measures to manage stock levels, ensuring timely replenishment and alignment with customer demand.
Assistant Manager
McDonald's Restaurant
Lansing, MI
08.2010 - 10.2020
- Interviewed, hired, and trained all employees and scheduled work hours.
- Addressed and resolved customer inquiries and complaints and engaged customers to determine satisfaction levels with products offered.
- Demonstrated expertise in McDonald's POS system operations.
- Inspected department daily to verify team conformance with policies and expectations.
- Provided prompt, friendly customer service, contributing to improvement of MCD voice survey results from satisfied to very satisfied.
- Maintain labor requirements
- Stocked, rotated, and marked consumable product using the FIFO process.
- Counted company assets such as cash drawers, safe, and bank deposits.
- Detailed knowledge of McDonald's POS system
- Achieved Serv-Safe certification to ensure food safety compliance.
- Monitored and adjusted staffing levels to meet labor requirements.
- Perform paperwork and create floor plans 24 hours in advance for crew placement.
- Receive food and restaurant supply deliveries
- Order restaurant supplies
- Developed training programs to coach and mentor employees.
Education
High School Diploma -
Bath High School
Bath, MISkills
- Client management
- Portfolio management
- Sales strategy
- Growth strategies
- Sales evaluation
- Trend analysis
- Feedback analysis
- Merchandising
- Inventory management
- Budget oversight
- CRM software
- Product and service knowledge
- Time optimization
- Sales tracking
- Trend forecasting
- Brand promotion
- Staff training and development
- Staff training
- Problem solving
- Teamwork
- Relationship development
- Issue management
- Strategy development
- Strategy development
- Issue management
Certification
- Serv-Safe certified
- MLCC License
Experience
["Managers, All Other"],["Managers, All Other"]
Timeline
Account Manager
Imperial Beverage
06.2025 - Current
Account Manager Trainee
Imperial Beverage
03.2023 - 06.2025
Merchandiser
Imperial Beverage
07.2021 - 03.2023
Assistant Manager
Culver's Restaurant
10.2020 - 07.2021
Assistant Manager
McDonald's Restaurant
08.2010 - 10.2020
High School Diploma -
Bath High School