Terrence Ash
SMG Security
Athol,MA
1
Language
1
Certification
16
years of professional experience
Account Management Professional experienced in fostering client relationships and driving revenue growth through strategic planning and effective communication. Delivered results by negotiating contracts, resolving client issues, and aligning services with client needs. Focused on team collaboration and adaptability to meet changing business demands.
Work History
Account Manager
5 Years- Directed security staff activities to enhance overall safety and operational efficiency.
- Coordinated and directed the efforts of security personnel to uphold safety protocols and operational efficiency.
- Conducted regular briefings and training sessions to enhance preparedness of security staff.
- Analyzed security staff performance metrics to enhance team efficiency and service quality.
- Oversaw surveillance system functionality to ensure security effectiveness.
- Monitored and evaluated performance of CCTV, alarm, and access control systems to safeguard premises effectively.
- Respond to any incidents detected via surveillance and escalate as necessary.
- Achieved enhanced safety standards through diligent patrols and inspections. Identified and addressed safety hazards, contributing to a secure environment. Promoted regulatory compliance by implementing comprehensive inspection protocols.
- Led cross-functional teams to enhance account management processes and improve client satisfaction.
- Developed strategic account plans to align services with client needs and drive revenue growth.
Concierge Manager
3 Years 8 Months- Delivered exceptional customer service by managing reservations and addressing guest needs. Served as concierge in hotels, resorts, apartment buildings, and private clubs.
- Analyzed guest feedback to identify areas for improvement, driving enhancements in service offerings.
- Coached, supported and developed team with goal of continuous growth and skill improvement.
- Implemented and developed ticketing support and phone systems.
- Conducted competitive research to understand best practices and potential differentiators.
- Increased return visits by consistently exceeding guest expectations through attentive service and tailored recommendations.
Counselor Supervisor
6 Years 9 Months- Guided individuals, families, and groups in overcoming issues and facilitating life changes. They can work with individuals, families, and groups. Counselors can specialize in a variety of areas, including mental health, career development, and addiction.
- Removed trash and straightened counters to keep pharmacy area clean and neat.
- Collaborated with store manager to maintain daily operations.
- Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
Education
Hvac - Hvac
Upper secondary education
Skills
Client management
Operational Planning
Transport Coordination
Relationship building
Account oversight
Account development
Sales development
Communication
Teamwork and collaboration
Time management
Industry Knowledge
Documentation skills
Customer Logistics
Technical Compliance
Goals and performance
Problem Resolution
Client Technical Support
Client Needs Assessment
Client Service Management
Client Growth Strategies
Client Account Strategy
Networking skills
Team Training
Goal oriented
Relationship management
Communication
Client Engagement
Goals and performance
Documentation skills
Project management
Accomplishments
- Training - Designed and executed one-month training program for company sales team, increasing employee productivity and product knowledge.
- MS Excel - Prepared and formatted financial project reports, budget spreadsheets and expense reports for monthly review.
Certification
- Driver's License
- EPA Universal Certification
- EPA 608 Technician Certification
Languages
English
Timeline
Account Manager
SMG Security
08.2021 - CurrentRead More
Concierge Manager
WESTIN HOTEL
10.2017 - 06.2021Read More
Counselor Supervisor
Pine Street Inn
09.2010 - 06.2017Read More
NETTTS
Hvac from Hvac
Read More