Brittney Frei
Dayton,US
Summary
Organized professional skilled in meeting organizational goals through effective practices. Adapts quickly in fast-paced environments, managing pressure and last-minute changes. Delivers high-quality work with a proactive approach and strong communication skills, enhancing team success and supporting organizational objectives.
Overview
3
3
years of professional experience
Work History
Account Manager
CarHop Auto Sales & Finance
Crystal, MN
08.2025 - 02.2026
- Managed multiple customer accounts, consistently meeting deadlines and service expectations.
- Served as primary contact for client concerns, promoting open communication and resolving issues effectively.
- Developed strategies to boost revenue from existing accounts through relationship building.
- Provided product training and support to clients, improving utilization of offerings.
- De-escalated customer interactions by offering alternative solutions to enhance experience.
- Monitored overdue payments and negotiated payment plans for timely debt recovery.
- Compiled detailed reports on account performance for senior management presentations, highlighting key insights.
- Ensured compliance with industry regulations during all client dealings.
Caregiver
Senior Helpers
Blaine, US
04.2025 - 06.2025
- Delivered compassionate care to elderly clients, improving daily living skills and emotional well-being.
- Assisted with personal hygiene and mobility, fostering independence and dignity.
- Monitored vital signs and reported changes, ensuring timely medical interventions.
- Partnered with healthcare professionals to create tailored care plans that addressed individual client needs.
Caregiver
Comfort Keepers
Osseo, US
08.2024 - 03.2025
- Provided daily care to enhance client comfort and safety, directly improving quality of life.
- Assisted with personal hygiene to ensure dignity and well-being, fostering trust with clients.
- Coordinated with healthcare professionals to ensure consistent care and enhance client outcomes.
- Managed medication schedules, preventing errors, increasing adherence to treatment.
Behavior Technician
Behavior Frontiers
Maple Grove, US
04.2024 - 03.2025
- Implemented tailored behavioral intervention plans, leading to measurable improvements in client progress and skill acquisition.
- Performed assessments to identify client needs, creating personalized strategies that effectively targeted behavioral challenges.
- Supported children with autism in developing communication skills and reaching behavioral goals through individualized interventions.
- Provided compassionate care to clients, fostering trust and improving engagement in therapeutic activities.
Positive Support Specialist
MayNnasia Altruistic Care
Brooklyn Park, US
07.2024 - 01.2025
- Collaborated with healthcare teams to create tailored care plans, facilitating comprehensive support and clear communication.
- Provided compassionate care to clients, enhancing their quality of life and fostering trust through attentive, personalized support.
- Assisted with daily living activities, fostering independence and enhancing client satisfaction.
- Maintained accurate client progress records and care routines, supporting effective care delivery.
Home Health Care Aide
Home HealthCare Inc.
Golden Valley, US
04.2023 - 08.2024
- Facilitated daily activities for clients, promoting independence and improving overall well-being.
- Monitored vital signs and reported findings to assist with treatment adjustments.
- Prepared meals customized to dietary needs, supporting health and enhancing client satisfaction.
- Fostered emotional well-being through compassionate care and companionship.
- Coordinated transportation for clients to appointments, ensuring access to essential medical care.
Caregiver
Brightstar Care
Maple Grove, US
01.2023 - 04.2024
- Implemented personalized care plans that directly increased patient satisfaction and engagement.
- Provided compassionate care to residents, creating a nurturing environment that significantly improved residents' overall well-being.
- Assisted with daily activities to promote patient independence and enhance quality of life.
- Monitored vital signs, ensuring prompt response to health changes.
Education
Certification - Nursing Assistant/Home healthcare aide
Anoka Technical Community College
Anoka, MN12-2018
Anoka Ramsey Community College
Coon Rapids, MN10-2013
High School Diploma -
Champlin Park High School
Champlin, MN04-2013
Skills
- Analytical thinking management
- Client management
- Client communication
- Client engagement
- Account strategy
- Client support
- Revenue recovery
- Communication skills
- Debt recovery
- Collect payments
- Customer Service
- Client relations
- Customer satisfaction
- Account management
- Client onboarding
- Client assistance
- Relationship management
- Issue resolution
- Problem solving
- Data entry
- Performance analysis
- Performance metrics
- Strategic communication
- Operational efficiency
- Compliance management
- Project coordination
- CRM proficiency
- CRM systems
- Team collaboration
- Team development
- Business development
- Partnership development
- Negotiation tactics
- Outbound outreach
- Data entry
- Attention to detail
- Prioritization
- Time management
- Adaptability to change
- Creative thinking
- Teamwork
- Customer relations
- Client empathy
- Problem resolution documentation
- Issue management
- Organization
- Customer relations
- Account growth
- Member account management
- Business development
- Strategic planning
- Client management
- Debt recovery
- Account strategy
Timeline
Account Manager
CarHop Auto Sales & Finance
08.2025 - 02.2026
Caregiver
Senior Helpers
04.2025 - 06.2025
Caregiver
Comfort Keepers
08.2024 - 03.2025
Positive Support Specialist
MayNnasia Altruistic Care
07.2024 - 01.2025
Behavior Technician
Behavior Frontiers
04.2024 - 03.2025
Home Health Care Aide
Home HealthCare Inc.
04.2023 - 08.2024
Caregiver
Brightstar Care
01.2023 - 04.2024
Certification - Nursing Assistant/Home healthcare aide
Anoka Technical Community College
Anoka Ramsey Community College
High School Diploma -
Champlin Park High School
Additional Information
Scholarship from the Lions Club, I was awarded a $1,000 scholarship towards college at my high school graduation., Rotary International, Participated in various events such as fundraisers, food drives, meals on wheels, feed my starving children, and toys for tots with the Anoka rotary., Schwanns USA Cup, Greeted international soccer teams at the airport, escorted them to transportation, and assisted with planning, coordination, and logistics of community impact events., Meals on Wheels, I deliver meals to those in need., EagleBrook, I volunteer at my local church.,I volunteer yearly for the Thumbs up mental health 5k I attend hot yoga 3 times a week at Kpower yoga studio in Rogers. and a donor to Minnesota Teen Challenge. I find joy in being a service for other people.