ALMA SOELCH
St. Petersburg,FL
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
23
23
years of professional experience
Work History
Account Manager
Vensure Employer Services
06.2023 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Strengthened client relationships through regular communication and follow-up on renewal opportunities.
- Negotiated favorable premium rates with insurance carriers on behalf of clients, ensuring cost-effective coverage options.
- Educated employers on the benefits of various plan options, empowering them to make informed decisions about their health insurance selections.
Account Manager
Alltrust
02.2023 - 06.2023
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Developed customized account plans for clients to help them achieve their business goals.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Strengthened client relationships through regular communication and follow-up on renewal opportunities.
Account Manager
Modern Business Associates, Inc.
04.2018 - 01.2023
- Built deep relationships with clients to understand their specific needs
- Partner with internal departments to resolve client issues and with external partners to help meet client needs
- Travel for onsite client visits for both management and employee training.
Sr Specialist, Benefits
TriNet
08.2016 - 05.2018
- Assist internal employees with inquiries regarding their health & welfare benefits as well as their retirement income plans
- Create SOPs for several divisions within the company
- Prepare and present Leave of Absence training
- Created calculator tool to determine benefit amounts more accurately.
Specialist, Benefits Analyst
TriNet
11.2013 - 08.2015
- Tier II escalation point for inbound call center
- This role required understanding and explaining complex benefit solutions as well as resolving carrier issues.
Client Service Advocate - Benefits Administrator - Customer Service Representative
Ceridian
02.2001 - 11.2012
- Tier II escalation point for both participant and client issues
- Lead team training for 20 staff members
- Open enrollment system testing, client system training and lead client's benefit fairs
- Call center escalation contact for benefits related inquiries
- Subject matter expert for employer sponsored benefits, ancillary benefits, COBRA and FSA.
Education
Master of Arts - Human Resources Management
Webster University
05.2014
Life, Health and Annuity License -
09.2013
Bachelor of Arts - Personal and Global Management
Eckerd College
05.2011
Skills
- Microsoft Excel
- Word
- Powerpoint
- Client Management
- Client Onboarding
- Leadership Experience
- PrismHR
- Client Space
- Life, Health and Annuity
- Client Relationship Management
Timeline
Account Manager
Vensure Employer Services
06.2023 - Current
Account Manager
Alltrust
02.2023 - 06.2023
Account Manager
Modern Business Associates, Inc.
04.2018 - 01.2023
Sr Specialist, Benefits
TriNet
08.2016 - 05.2018
Specialist, Benefits Analyst
TriNet
11.2013 - 08.2015
Client Service Advocate - Benefits Administrator - Customer Service Representative
Ceridian
02.2001 - 11.2012
Master of Arts - Human Resources Management
Webster University
Life, Health and Annuity License -
Bachelor of Arts - Personal and Global Management
Eckerd College
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