James Scott McClymont
Burleson
Summary
Results-driven Account Manager with expertise in client relationship management and contract negotiation. Specializes in enhancing customer satisfaction through effective issue resolution and project coordination. Committed to delivering exceptional service and fostering strong client partnerships.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Account Manager
Juniper Landscaping
Venice
06.2019 - Current
- Managed client relationships and ensured satisfaction with landscaping services.
- Acted as main point of contact in matters relating to client concerns and needs.
- Resolved client inquiries and issues promptly, strengthening client relationships.
- Addressed customer complaints promptly to enhance service quality.
- Communicated effectively with clients to understand their landscaping needs.
- Negotiated contracts with clients to maximize profitability.
- Developed proposals and contracts, securing new landscaping projects and services.
- Coordinated project timelines and resources, ensuring on-time delivery of landscaping services.
- Oversaw team performance and provided guidance on best practices in landscaping.
- Conducted regular site visits to monitor project progress and quality standards.
- Collaborated with vendors to source materials for landscaping projects.
- Provided training and guidance to new Account Managers.
- De-escalated customer interactions by providing alternative solutions to issues.
Enhancement Manager
BrightView Landscape Services
Englewood
07.2018 - 06.2019
- Collaborated with senior management to align departmental goals with company objectives, enhancing strategic direction.
- Oversaw project management efforts to ensure timely completion of key deliverables.
- Managed budget allocations and resource planning for various departmental projects.
- Monitored staff performance and addressed issues.
- Coached, mentored, and trained team members, improving overall job performance and team capability.
- Developed and implemented strategies that increased customer satisfaction and loyalty, fostering long-term relationships.
- Recruited and hired qualified candidates to fill open positions.
Crew Leader
Westbay Landscape
Bradenton
04.2013 - 07.2018
- Supervised daily crew operations to ensure workflow efficiency and safety compliance.
- Trained new team members in operational procedures and safety standards.
- Mentored newly hired crew members to enhance job readiness and integration.
- Trained new hires on job duties and safety protocols to ensure compliance and operational readiness.
- Managed employees across various tasks to facilitate project completion and maintain workflow continuity.
- Inspected equipment for proper operation before use by crew members.
Education
Some College (No Degree) - Wind Turbine Technology
Pinnacle Career Institute
Missouri City, MOSkills
- Account management
- Client management
- Client relations management
- Customer service
- Complaint management
- CRM management
- CRM administration
- CRM proficiency
- Project coordination
- Contract negotiation
- Sales meetings and orientations
- Selling advertising
- Vendor relations
- Financial reporting
- Talent management
- Performance evaluations
- Event planning
- Time management
- Client relationship building
Certification
ISA Certified Arborist
References
References available upon request.
Timeline
Account Manager
Juniper Landscaping
06.2019 - Current
Enhancement Manager
BrightView Landscape Services
07.2018 - 06.2019
Crew Leader
Westbay Landscape
04.2013 - 07.2018
Some College (No Degree) - Wind Turbine Technology
Pinnacle Career Institute