Dedicated customer service representative with a strong focus on problem-solving, active listening, and attention to detail. Proven ability to enhance service delivery and foster customer loyalty through effective communication.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Butler County Rta
12.2023 - Current
Resolved customer inquiries efficiently, ensuring high levels of satisfaction and loyalty.
Processed service requests and complaints using customer relationship management (CRM) software.
Collaborated with team members to improve response times and enhance service delivery.
Educated customers on transit schedules, routes, and policies to facilitate informed decisions.
Conducted follow-up communications to ensure resolution of issues and maintain relationships.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Warehouse Assistant
ZF Group
05.2019 - 10.2023
Ensured accurate order picking and packing, minimizing errors in shipments.
Conducted regular inventory audits, maintaining optimal stock levels and organization.
Collaborated with team members to streamline workflows, enhancing productivity.
Trained new staff on warehouse procedures and equipment operation for seamless onboarding.
Prepared orders for shipment by picking, packing, and labeling merchandise.
Warehouse Worker
Advecco
04.2017 - 09.2019
Maintained inventory accuracy through regular cycle counts and stock replenishment activities.
Collaborated with team members to optimize workflow and reduce processing time for order fulfillment.
Implemented organizational systems for improved inventory management and reduced retrieval times.
Assisted in creating operational improvements that enhanced overall efficiency within the warehouse operations.