Summary
Overview
Work History
Education
Skills
Timeline
Generic

Angelia Hampton

Hamilton,OH

Summary

Dedicated customer service representative with a strong focus on problem-solving, active listening, and attention to detail. Proven ability to enhance service delivery and foster customer loyalty through effective communication.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Butler County Rta
12.2023 - Current
  • Resolved customer inquiries efficiently, ensuring high levels of satisfaction and loyalty.
  • Processed service requests and complaints using customer relationship management (CRM) software.
  • Collaborated with team members to improve response times and enhance service delivery.
  • Educated customers on transit schedules, routes, and policies to facilitate informed decisions.
  • Conducted follow-up communications to ensure resolution of issues and maintain relationships.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Warehouse Assistant

ZF Group
05.2019 - 10.2023
  • Ensured accurate order picking and packing, minimizing errors in shipments.
  • Conducted regular inventory audits, maintaining optimal stock levels and organization.
  • Collaborated with team members to streamline workflows, enhancing productivity.
  • Trained new staff on warehouse procedures and equipment operation for seamless onboarding.
  • Prepared orders for shipment by picking, packing, and labeling merchandise.

Warehouse Worker

Advecco
04.2017 - 09.2019
  • Maintained inventory accuracy through regular cycle counts and stock replenishment activities.
  • Collaborated with team members to optimize workflow and reduce processing time for order fulfillment.
  • Implemented organizational systems for improved inventory management and reduced retrieval times.
  • Assisted in creating operational improvements that enhanced overall efficiency within the warehouse operations.

Education

High School Diploma -

Lebanon High
Lebanon, OH
06-1984

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Time Management

Timeline

Customer Service Representative

Butler County Rta
12.2023 - Current

Warehouse Assistant

ZF Group
05.2019 - 10.2023

Warehouse Worker

Advecco
04.2017 - 09.2019

High School Diploma -

Lebanon High
Angelia Hampton
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