Angelia Harris
Columbus,MS
Summary
Dedicated healthcare professional with expertise in claims processing and enrollment support, delivering exceptional customer service, resolving billing issues, and ensuring accurate insurance verification for a seamless patient experience.
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Robert Half
10.2024 - 02.2025
- Handled 30–40 inbound customer calls daily, assisting with claim submissions for unsatisfactory work or damaged products.
- Responded to customer emails and requested photos/documentation to support claim investigations.
- Provided timely updates on claim status, ensuring customers were informed throughout the resolution process.
- Processed service payments and cancellations accurately while maintaining compliance with company policies.
- Documented all customer interactions and updated records, including addresses and account details.
Patient Services Representative
Adecco Staffing
12.2022 - 09.2024
- Answered high-volume inbound and outbound calls assisting patients and members with healthcare benefits, claims, eligibility, and coverage inquiries.
- Guided patients and beneficiaries through appointment scheduling, authorizations, and provider selection while ensuring compliance with HIPAA.
- Resolved complex account issues, including billing, claims, and service coordination, while maintaining patient satisfaction and accuracy standards.
- Documented all patient interactions in internal systems, updating records for eligibility, claims, and provider changes.
- Supported clinicians and telehealth nurses by coordinating services such as DME, transportation, referrals, and home health care.
Healthcare Customer Service Representative
Transcom
Columbus, Ms
01.2021 - 11.2022
- Registered new patients by collecting and verifying demographic information.
- Verified insurance eligibility and processed claims accurately, minimizing delays and ensuring timely payments.
- Provided empathetic support to patients and their families, ensuring their comfort and well-being.
- Maintained accurate and confidential patient records, adhering to HIPAA regulations.
- Improved customer satisfaction scores by 30% through proactive communication and problem-solving.
Benefits Customer Service Specialist
Adecco Staffing
09.2019 - 09.2022
- Answered high-volume inbound and outbound calls assisting customers with retirement benefits, pension plans, and account inquiries.
- Guided beneficiaries through claim submissions, payment options, and eligibility requirements with accuracy and compliance.
- Resolved complex account issues while providing clear explanations of retirement policies, benefits, and procedures.
- Documented all customer interactions in internal systems, ensuring accuracy for claims, payments, and beneficiary updates.
- Delivered professional customer service by balancing call volume, quality standards, and adherence metrics.
Education
High School Diploma -
Columbus High School
Columbus, MsSkills
- Communication
- Written And Verbal Communication
- Claims Process
- Interpersonal Skills
- Medical Terminology
- Self Motivation
- Complaint Resolution
- Empathy And Patience
- Negotiation
- Data Entry
- Problem-Solving And Critical Thinking
- Analysis
- Attentiveness
Timeline
Customer Service Representative
Robert Half
10.2024 - 02.2025
Patient Services Representative
Adecco Staffing
12.2022 - 09.2024
Healthcare Customer Service Representative
Transcom
01.2021 - 11.2022
Benefits Customer Service Specialist
Adecco Staffing
09.2019 - 09.2022
High School Diploma -
Columbus High School