Angelia L. Sanford
Burlington,NC
Summary
Newly graduated Medical Office Administrator with extensive experience in healthcare. Proven ability to manage patient scheduling, insurance verification, and maintain confidentiality. Strong team leader skilled in training new staff and enhancing patient service while ensuring efficient office operations.
Overview
1
1
Certification
19
19
years of professional experience
Work History
Team Lead Clinical Technician II
Duke Health Primary Care
Chapel Hill, NC
01.2021 - Current
- Managed navigation of electronic health records to ensure accurate patient information accessibility.
- Facilitated patient relations and confirmed appointments to enhance patient experience.
- Coordinated workflow and scheduling to optimize lab operations.
- Trained and supervised RNs and CMAs in daily lab point of care testing and lab routines, ensuring adherence to protocols.
- Laboratory ordering and maintaining PAR levels
- Ensuring strict safety compliance for HIPAA and CLIA
- Performing venipunctures and processing laboratory specimens
- Performed quality control tests on all laboratory equipment used in the collection process.
Certified Phlebotomist Technician
Cone Health Medical Center
Burlington, NC
09.2023 - 09.2024
- Performed quality control tests on all laboratory equipment used in the collection process.
- Maintained accurate documentation of patient information, specimens collected, and quality control records.
- Adhered to strict policies and procedures of the organization's Quality Assurance Program to ensure compliance and safety.
- Interpreted physician orders accurately to facilitate precise specimen collection from patients.
- Processed incoming specimens in laboratory to ensure timely analysis.
- Entered patient information into Epic and Sunquest Management Systems to ensure accurate records.
- Demonstrated excellent communication skills while interacting with patients of diverse backgrounds and ages.
- Applied effective problem-solving techniques to resolve challenging situations with patients or staff.
- Assisted in the training of new phlebotomy technicians on proper techniques and safety protocols.
Specimen Processing Specialist
LabCorp
Burlington, NC
10.2019 - 03.2020
- Collected specimens from multiple locations for testing and delivered samples to clients and hospitals, ensuring timely processing
- Prepare laboratory specimens for analysis and testing
- Accurately identify and label specimens
- Spin samples, pour urine tubes, and create frozen samples
- Unpacked and routed specimens to designated staging areas, facilitating efficient workflow
- Prepared and stored excess specimen samples according to protocol, maintaining sample integrity
- Process all necessary paperwork to process and submit the specimen
- Data entry of patient information in an accurate and timely manner
- Perform audits to resolve any outstanding issues
Laboratory Technician II
Novant Health Presbyterian Medical Center
Charlotte, NC
03.2015 - 08.2019
- Conduct venipunctures on all ages and deliver to the lab for processing.
- Processed specimens delivered to lab, coordinating with doctors and nursing staff for lab orders and medical needs.
- Assisted pathology in preparing samples for accurate diagnosis.
- Delivered samples to specific departments for testing.
- Monitored storage and inventory of supplies, maintaining a clean and healthy work environment.
- Adhered to laboratory safety policies and procedures.
- Assisted in the recovery of patients with adverse reactions.
Founder & Owner, Teacher
E & Angie's Childcare
Charlotte, NC
05.2007 - 02.2019
- Managed daily business operations across all departments, ensuring smooth workflow and effective service delivery.
- Performed daily financial bookkeeping, maintaining accurate records to support business sustainability.
- Facilitated engaging interactions with children through physical activities and conversations, fostering a supportive learning environment.
- Provided comprehensive daily reports summarizing each child's activities.
- Recognized early indicators of emotional and developmental issues in children.
- Completed daily documentation for Child Protection Services and other agencies.
- Demonstrated positive social behaviors and empathy towards others.
- Developed and managed a nutritious menu compliant with NC food program standards.
Education
Associate in Science - Medical Office Administration
Alamance Community College
Haw River, NC05-2026
Certification - Medical Billing and Coding
Alamance Community College
Haw River, NC08-2023
Associate in Arts - Business Administration
Strayer University
Charlotte, NC01-2007
CPT-ASPT Certified - Phlebotomy Technician
Victory Health Career Center
Charlotte, NCSkills
- Electronic health records
- Clinical team coordination
- Laboratory safety compliance
- Workflow management
- Patient communication
- Medical billing
Certification
- Medical Coding & Billing Certificate
- BLS for Healthcare Providers
- First Aid and CPR
- CPT-ASPT Certified
- BLS & Blood Borne Pathogens
- Certificate Early Childhood Education
Timeline
Certified Phlebotomist Technician
Cone Health Medical Center
09.2023 - 09.2024
Team Lead Clinical Technician II
Duke Health Primary Care
01.2021 - Current
Specimen Processing Specialist
LabCorp
10.2019 - 03.2020
Laboratory Technician II
Novant Health Presbyterian Medical Center
03.2015 - 08.2019
Founder & Owner, Teacher
E & Angie's Childcare
05.2007 - 02.2019
Associate in Science - Medical Office Administration
Alamance Community College
Certification - Medical Billing and Coding
Alamance Community College
Associate in Arts - Business Administration
Strayer University
CPT-ASPT Certified - Phlebotomy Technician
Victory Health Career Center