Dynamic professional with a friendly, positive attitude and proven customer service skills at Walmart. Adept at problem-solving and fostering teamwork, I enhanced patient satisfaction through compassionate care and effective communication. Committed to continuous improvement, I successfully streamlined operations, resulting in increased efficiency and improved service delivery.
Overview
1
1
Certification
2027
2027
years of professional experience
Work History
Gsm
Hastings Entertainment Inc
Dyersburg, TN
Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.
Excellent communication skills, both verbal and written.
Worked well in a team setting, providing support and guidance.
Demonstrated respect, friendliness, and willingness to help wherever needed.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Passionate about learning and committed to continual improvement.
Worked flexible hours across night, weekend, and holiday shifts.
Managed time efficiently in order to complete all tasks within deadlines.
Organized and detail-oriented with a strong work ethic.
Paid attention to detail while completing assignments.
Used critical thinking to break down problems, evaluate solutions, and make decisions.
Strengthened communication skills through regular interactions with others.
Adaptable and proficient in learning new concepts quickly and efficiently.
Learned and adapted quickly to new technology and software applications.
Proved successful working within tight deadlines and a fast-paced environment.
Developed and maintained courteous and effective working relationships.
Demonstrated strong organizational and time management skills while managing multiple projects.
Customer Service Manager
Walmart
Taking care of pt and her home and animals ordering her supplies taking her to appointments driving her to and from places giving her meds cooking ect
Provided direct patient care, including bathing, dressing, and grooming support.
Monitored vital signs and reported changes to nursing staff promptly.
Documented care activities accurately in patient records and daily logs.
Supported meal intake, hydration, and feeding assistance for patients.
Maintained clean, sanitized care areas while following infection control procedures.
Responded quickly to patient needs, comfort requests, and call lights.
Collaborated with nurses and caregivers to ensure consistent daily care.
Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
Assisted patients with daily living activities for enhanced comfort and wellbeing.
Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
Assisted nurses with wound care procedures ensuring proper healing processes took place.
Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
Contributed positively towards patient satisfaction scores by consistently providing exceptional care and addressing their concerns.
Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
Helped clean and prepare patient consultation rooms to maintain hygiene standards
Actively participated in interdisciplinary team meetings to discuss patient progress and develop effective care strategies.
Adhered strictly to infection control policies while performing tasks such as administering medications or changing dressings.
Educated family members on caregiving techniques to better support their loved ones at home after discharge from the facility.
Facilitated smoother transitions between medical appointments by organizing transportation arrangements for patients.
Supported patients with personal care tasks to preserve dignity and promote independence.
Adapted care practices to meet needs of diverse patient populations, ensuring culturally sensitive care.
Enhanced patient comfort by providing compassionate, one-on-one care during daily activities.
Monitored vital signs for early detection of medical issues, ensuring timely intervention and treatment.
Documented patient conditions and care provided, ensuring accurate health records for informed medical decisions.
Maintained clean and safe environment, reducing risk of infections and promoting health.
Coordinated with external healthcare providers, ensuring comprehensive care by sharing patient information and updates.
Advocated for patient rights and needs, ensuring respectful and ethical care.
Conducted patient education on health maintenance and disease prevention, empowering individuals to take charge of their health.
Provided emotional and psychological support to patients and their families, fostering positive healthcare experience.
Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
Followed directions of licensed nurses to administer medications and treatments.
Prevented cross-contamination by cleaning and sterilizing equipment.
Helped patients complete range of motion exercises to prevent loss of function during care.
Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
Helped patients with self-feeding and assisted feeding, based on individual needs.
Documented patient information and care activities in electronic health record.
Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
Implemented infection control protocols, minimizing spread of illnesses among patients and staff.
Facilitated smooth transitions for patients from hospital to home care, ensuring continuity of care.
Assisted in rehabilitation of patients, facilitating quicker recovery with exercise and mobility support.
Enhanced team productivity by participating in training sessions and sharing knowledge with colleagues.
Streamlined patient care procedures, improving efficiency and reducing wait times for treatments.
Assisted with diagnostic tests and medical procedures, contributing to accurate diagnoses and treatment plans.
Increased patient engagement by organizing recreational and therapeutic activities.
Collaborated with healthcare teams to develop individualized care plans, enhancing patient outcomes.
Certified Nursing Assistant
Angelic Care Takers
Dyersburg, TN
03.2009 - Current
Taking care of pt and her home and animals ordering her supplies taking her to appointments driving her to and from places giving her meds cooking ect
Provided direct patient care, including bathing, dressing, and grooming support.
Monitored vital signs and reported changes to nursing staff promptly.
Documented care activities accurately in patient records and daily logs.
Supported meal intake, hydration, and feeding assistance for patients.
Maintained clean, sanitized care areas while following infection control procedures.
Responded quickly to patient needs, comfort requests, and call lights.
Collaborated with nurses and caregivers to ensure consistent daily care.
Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
Assisted patients with daily living activities for enhanced comfort and wellbeing.
Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
Assisted nurses with wound care procedures ensuring proper healing processes took place.
Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
Contributed positively towards patient satisfaction scores by consistently providing exceptional care and addressing their concerns.
Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
Helped clean and prepare patient consultation rooms to maintain hygiene standards
Actively participated in interdisciplinary team meetings to discuss patient progress and develop effective care strategies.
Adhered strictly to infection control policies while performing tasks such as administering medications or changing dressings.
Educated family members on caregiving techniques to better support their loved ones at home after discharge from the facility.
Facilitated smoother transitions between medical appointments by organizing transportation arrangements for patients.
Supported patients with personal care tasks to preserve dignity and promote independence.
Adapted care practices to meet needs of diverse patient populations, ensuring culturally sensitive care.
Enhanced patient comfort by providing compassionate, one-on-one care during daily activities.
Monitored vital signs for early detection of medical issues, ensuring timely intervention and treatment.
Documented patient conditions and care provided, ensuring accurate health records for informed medical decisions.
Maintained clean and safe environment, reducing risk of infections and promoting health.
Coordinated with external healthcare providers, ensuring comprehensive care by sharing patient information and updates.
Advocated for patient rights and needs, ensuring respectful and ethical care.
Conducted patient education on health maintenance and disease prevention, empowering individuals to take charge of their health.
Provided emotional and psychological support to patients and their families, fostering positive healthcare experience.
Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
Followed directions of licensed nurses to administer medications and treatments.
Prevented cross-contamination by cleaning and sterilizing equipment.
Helped patients complete range of motion exercises to prevent loss of function during care.
Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
Helped patients with self-feeding and assisted feeding, based on individual needs.
Documented patient information and care activities in electronic health record.
Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
Implemented infection control protocols, minimizing spread of illnesses among patients and staff.
Facilitated smooth transitions for patients from hospital to home care, ensuring continuity of care.
Assisted in rehabilitation of patients, facilitating quicker recovery with exercise and mobility support.
Enhanced team productivity by participating in training sessions and sharing knowledge with colleagues.
Streamlined patient care procedures, improving efficiency and reducing wait times for treatments.
Assisted with diagnostic tests and medical procedures, contributing to accurate diagnoses and treatment plans.
Increased patient engagement by organizing recreational and therapeutic activities.
Collaborated with healthcare teams to develop individualized care plans, enhancing patient outcomes.
Apartment Manager
Maco Management
Dyersburg, TN
11.2017 - 02.2019
Managed tenant relations, addressing inquiries, concerns, and lease-related issues promptly.
Coordinated property maintenance requests, vendor scheduling, and follow-up inspections for timely resolution.
Processed lease applications, renewals, and compliance documents with accuracy and confidentiality.
Monitored rent collection, delinquency notices, and account records to support financial performance.
Conducted apartment walkthroughs, move-in preparation, and move-out inspections to maintain property standards.
Supervised housekeeping, maintenance, and office workflows to ensure smooth daily operations.
Resolved resident complaints and service issues while maintaining professional communication and policy compliance.
Supported occupancy goals through unit marketing, showing coordination, and applicant screening.
Coordinated with maintenance staff to quickly resolve repair requests, minimizing tenant inconvenience.
Managed property financial records by collecting rent from Number tenants and reconciling monthly accounts payable and receivable.
Managed lease renewals process efficiently while negotiating optimal terms for both landlord and tenants.
Maximized occupancy rates through proactive marketing and timely processing of rental applications.
Handled conflict resolution between tenants, successfully mediating disputes and maintaining a positive living environment for all parties involved.
Evaluated tenant applications using strict screening criteria, selecting reliable residents who maintained good payment records and care for the property during their tenancy period.
Streamlined rent collection procedures for increased efficiency and reduced delinquency rates.
Conducted move-out and move-in inspections to determine charges for damages and market readiness.
Identified areas in need of improvement within common spaces and implemented upgrades that benefited overall community satisfaction.
Conducted thorough market analysis to establish competitive rental pricing strategies, maximizing revenue while maintaining high occupancy rates.
Prepared and processed lease and rental applications using Software.
Utilized social media, Craigslist, banners and signs to advertise vacant apartments.
Trained new team members on company policies and procedures, improving overall staff performance and collaboration.
Responded to emergency situations in a timely manner, coordinating essential services and communicating effectively with affected residents.
Processed evictions when necessary according to state laws and guidelines while maintaining professionalism throughout each case.
Negotiated favorable contracts with vendors, reducing overall property management expenses.
Collected and maintained careful records of rental payments and payment dates.
Delivered emergency 24-hour on-call service for tenants on building issues.
Monitored and tracked payments and expenses, providing timely and accurate financial reports.
Completed annual rent calculations using housing database software.
Maximized rental income while minimizing expenses through effective planning and control.
Kept properties in compliance with local, state, and federal regulations.
Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
Coordinated appointments to show marketed properties.
Generated professional networks by engaging in professional, industry and government organizations.
Responded to Common Area Maintenance (CAM) inquiries.
Developed annual operating budgets and forecasts, as well as sales and marketing plans.
Conducted regular inspections of both interior and exterior of properties for damage.
Communicated effectively with owners, residents, and on-site associates.
Planned special events such as lotteries, dedications and project tours.
Investigated property owners and researched current mineral rights details by reviewing hardcopy and digitized records.
Manager
Healthcare Services Group
Dyersburg, TN
01.2001 - 02.2009
Directed daily housekeeping and dining services operations, ensuring compliance with sanitation and infection-control standards.
Scheduled staff assignments, balanced workloads, and maintained consistent service coverage across departments.
Trained team members on safety procedures, quality expectations, and proper use of cleaning equipment.
Monitored supply inventory, ordered consumables, and maintained readiness for uninterrupted facility operations.
Inspected work areas for cleanliness, accuracy, and regulatory compliance, correcting deficiencies promptly.
Communicated with facility leadership to resolve service issues and support resident satisfaction goals.
Supervised labor performance, provided coaching, and reinforced accountability through clear expectations.
Implemented process improvements to increase efficiency, reduce waste, and strengthen operational consistency.
Managed and motivated employees to be productive and engaged in work.
Accomplished multiple tasks within established timeframes.
Maintained professional, organized, and safe environment for employees and patrons.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Maximized performance by monitoring daily activities and mentoring team members.
Cross-trained existing employees to maximize team agility and performance.
Controlled costs to keep business operating within budget and increase profits.
Developed and maintained relationships with customers and suppliers through account development.
Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Improved safety procedures to create safe working conditions for workers.
Achieved departmental goals by developing and executing strategic plans and performance metrics.
Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Improved marketing to attract new customers and promote business.
Reduced operational costs through comprehensive process improvement initiatives and resource management.
Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
Oversaw inventory management, optimizing stock levels, and reducing waste.
Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
Organized professional development programs for staff, leading to improved performance and skill sets.
Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
Spearheaded transition to remote work during global health crisis, ensuring business continuity and employee safety.
Increased market share with strategic business development efforts, expanding into untapped markets.
Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
Streamlined project delivery processes, significantly reducing time to market for new product launches.
Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Established team priorities, maintained schedules and monitored performance.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Defined clear targets and objectives and communicated to other team members.
Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Established performance goals for employees and provided feedback on methods for reaching those milestones.
Assisted in organizing and overseeing assignments to drive operational excellence.
Successfully managed budgets and allocated resources to maximize productivity and profitability.
Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Developed detailed plans based on broad guidance and direction.
Set aggressive targets for employees to drive company success and strengthen motivation.
Identified and communicated customer needs to supply chain capacity and quality teams.
Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Leveraged data and analytics to make informed decisions and drive business improvements.
Controlled resources and assets for department activities to comply with industry standards and government regulations.
Launched quality assurance practices for each phase of development
Streamlined and monitored quality programs to alleviate overdue compliance activities.
Managed senior-level personnel working in marketing and sales capacities.
Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.