Summary
Overview
Work History
Education
Skills
Timeline
Generic

Angelia Thomas

Atlanta,State

Summary

Successful [Job Title] with [Number] years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.

Overview

23
23
years of professional experience

Work History

Client Service Coordinator

Cox Automotive
College Park, GA
04.2006 - Current
  • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
  • Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
  • Executed and devised business development strategies to attract and acquire new clients using content marketing, cold-calling and networking.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Coordinated client meetings to offer expert, individualized service, driving sales and boosting brand loyalty.
  • Managed department call volume of [Number] calls per day and coordinated department schedules to maximize coverage during peak hours.
  • Developed documentation and logs of implemented solutions and generated and submitted reports.

Driver

Avis
College Park, GA
05.2001 - 05.2004
  • Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Upheld high standards of professionalism and discretion when working with high-value clients.

Security Officer

ARC
Hapeville, GA
06.1996 - 02.2000
  • Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Operated scanning equipment to view internal structures of luggage, purses and other bags to check for prohibited items.
  • Monitored central alarm systems for fire, intrusion and duress alarms and responded to [Number] emergencies weekly.
  • Drafted reports of property damage, theft, accidents and unusual occurrences to document daily activities and irregularities.
  • Reviewed both security camera footage and live feeds to spot trespassers and criminal activity.
  • Checked and verified photo identification prior to granting facility access.

Education

High School Diploma -

Tri Cities
East Point GA
06.1992

Skills

  • Epic Systems
  • Employee Performance Evaluations
  • Process Implementation
  • Service Rates Establishment
  • Financial Operations Oversight
  • Budget Planning
  • Interdepartmental Functions Coordination
  • Expenditure Authorization

Timeline

Client Service Coordinator

Cox Automotive
04.2006 - Current

Driver

Avis
05.2001 - 05.2004

Security Officer

ARC
06.1996 - 02.2000

High School Diploma -

Tri Cities

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Angelia Thomas