DIAMOND ARBUTHNOT
Maryland, US
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
8
8
years of professional experience
Work History
Client Service Coordinator
Ultimate Care-Eminence Home Care
07.2023 - Current
- Managed the onboarding process for new hires, ensuring a smooth transition into the company.
- Scheduled appointments and coordinated services for state referrals in Maryland.
- Developed and implemented comprehensive plans of services to meet client needs.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Trainer
Texas Roadhouse
11.2015 - Current
- Developed and delivered training programs to enhance employee skills and knowledge.
- Facilitated interactive training sessions to engage participants and promote active learning.
- Aligned training programs with organizational goals and implemented cross-training opportunities.
- Mentored new hires, resulting in stronger staff development and increased productivity.
Laboratory Information Coordinator
Tidal Health Peninsula Regional Hospital
12.2022 - 05.2023
- Managed Epic Lab Ordering system to streamline laboratory workflows and improve efficiency.
- Handled insurance billing processes, ensuring accurate and timely submission of claims.
- Oversaw lab pathology requisitions, maintaining proper documentation and ensuring compliance with laboratory protocols.
- Organized and maintained inpatient and outpatient charts, ensuring easy accessibility and confidentiality of patient information.
Marketing Assistant
The Flatts at Salisbury
09.2020 - 10.2021
- Managed a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
- Assisted in developing and implementing marketing strategies to increase brand awareness and drive sales.
- Contributed to weekly team meetings, brainstorming sessions and staff appraisals.
- Maintained documentation, detailing assignments, in-progress work and completed project milestones.
Education
Bachelor's - Rehabilitation Science
University of Maryland - Eastern Shore
Princess Anne, MD05.2023
Skills
- Epic Software
- Salesforce
- Clinical Administration
- Provider Relations
- Outbound Calling
- Vocational Development
- Customer Relations
- Schedule Management
- Account Management
- Business Development
Timeline
Client Service Coordinator
Ultimate Care-Eminence Home Care
07.2023 - Current
Laboratory Information Coordinator
Tidal Health Peninsula Regional Hospital
12.2022 - 05.2023
Marketing Assistant
The Flatts at Salisbury
09.2020 - 10.2021
Trainer
Texas Roadhouse
11.2015 - Current
Bachelor's - Rehabilitation Science
University of Maryland - Eastern Shore
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