Summary
Overview
Work History
Education
Skills
Timeline
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Roseline Manyara

Maryland,NY

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Clenel Therapy and Medical Staffing
Boston, MA
01.2022 - 12.2023
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Developed strong customer relationships to encourage repeat business.

Education

High School Diploma -

Dorchester High School
Boston, MA
04-2013

Skills

  • Call Management
  • Information Security
  • Data Collection
  • Report Generation
  • Data Entry
  • Customer Relations
  • Typing 40 WPM
  • Adaptive team player
  • CRM Software

Timeline

Customer Service Representative

Clenel Therapy and Medical Staffing
01.2022 - 12.2023

High School Diploma -

Dorchester High School

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Roseline Manyara