Angelica Adams
Mesa,AZ
Summary
As an individual that has worked many different positions I feel like I am always willing to try and learn new things no matter how challenging a task may be. I am hardworking and dependable. I am always open to new learning experiences in the working field.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Direct Care Worker
Gen Rev Family Resources
Chandler, AZ, US
09.2020 - Current
- Get clients ready for their day as in assist helping with showers, getting dressed, brush teeth etc.
- Cook for the clients
- Clean the entire group home daily
- Take clients to routine Doctor Appointments and Day time programs
- Give out scheduled medications to the clients daily.
- Take the clients out to do activities on weekends.
Customer Service Representative
Circle K
Mesa, AZ
09.2018 - 08.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Implemented rewards program that encouraged repeat business and strengthened customer relationships.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Lifeguard
Sunsplash
Mesa, AZ, US
04.2018 - 09.2018
- Watch water, make sure all safety guidelines are being followed at all times, clean tubes, learn new drills weekly
Hostess
Red Lobster
Mesa, AZ, US
04.2017 - 01.2018
- Greet guests, seat guests, put guests into the computer, clean restrooms, roll silverware, clean menus, help servers if need be, bus tables whenever asked
Server
Fellowship Square
Mesa, AZ, US
01.2016 - 02.2017
- Take orders from the same guests daily, clean your section of the dining room, clean restrooms, roll silverware, keep track of all the guests tickets
Education
High school or equivalent -
Desert Ridge High School
Mesa, AZ05.2018
Skills
- Microsoft word
- Medication Administration
- Developmental Disabilities Experience
- Lifeguard
- Home Care
- Caregiving
- Customer service
- Active listening
- Critical thinking
- Problem resolution
- Computer proficiency
- Complaint handling
- Payment processing
- Scheduling
- Follow-up skills
- Product knowledge
- Paperwork processing
- Team development
- Data collection
- Prioritization
- Quality control
Certification
- CPR, 10/01/20, Present
- Level One Fingerprint Clearance Card, Present, Present
- Article 9, Present, Present
- Prevention and Support, Present, Present
- First Aid Certification, Present, Present
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Direct Care Worker
Gen Rev Family Resources
09.2020 - Current
Customer Service Representative
Circle K
09.2018 - 08.2020
Lifeguard
Sunsplash
04.2018 - 09.2018
Hostess
Red Lobster
04.2017 - 01.2018
Server
Fellowship Square
01.2016 - 02.2017
High school or equivalent -
Desert Ridge High School