ANGELICA AGUIRRE
Summary
Friendly team player dedicated to making delicious specialty coffee and tea beverages and contributing to safe, welcoming cafe environment. Fast learner and adapter to new circumstances and challenges paired with in-depth knowledge of coffee-making equipment operations. Works well under pressure and in fast-paced settings.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Barista
Dutch Bros
03.2024 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with co-workers.
- Learning new seasonal drinks and popular beverages.
- Used POS system to accurately enter orders and process payments.
- Multitasking and restocking fridges to insure we have product when in a rush
- Developed strong relationships with repeat customers, leading to increased loyalty and return visits.
In-Store Shopper
Shipt
01.2023 - Current
- Demonstrated strong organizational skills by managing multiple client orders simultaneously
- Performed regular quality control checks of merchandise before delivery
- Resolved customer complaints quickly by figuring out what I can do to help in the situation
- Place product correctly in staging area, following safety guidelines and customer request
- Developed effective relationships with customers through friendly interactions and building trust.
Retail Sales Associate
Bath & Body Works
08.2023 - 12.2023
- Greeted and escorted customers to product racks and shelves to assist with finding merchandise
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained knowledge of current sales and promotions, new products and exchanges, and security practices.
Customer Service Associate
Amazon Locker
05.2023 - 08.2023
- Demonstrated strong communication skills while interacting with customers in person
- Displayed professionalism when dealing with difficult customers by remaining calm under pressure
- Assisted customers with product selection, order entry, and payment processing
- Developed an extensive knowledge of company products, services, and policies to effectively answer customer questions
- Logging into computer for daily task and going into meetings
- Checking on inventory for anything we needed, Stacking boxes for delivery
- Stowing customers packages for them to pick up.
Inbound Problem Solver
Amazon Warehouse
01.2022 - 01.2023
- Leveraged computer systems and other sources of technology to troubleshoot and track issues
- Made decisions and resolved issues using critical thinking and analytical skills
- Demonstrated excellent organizational abilities while managing multiple projects simultaneously
- Every trailer docked I would verify the PO making sure they have a destination so we can receive them
- Print out ASIN for product that did have barcodes and submitted tickets for product that didn't have any information in the facility
- Flip product that were sellable or damaged.
Seed Lab Technician
HM.CLAUSE
09.2021 - 01.2022
- Followed safety protocols and procedures to maintain a safe working environment
- Kept laboratory space and equipment in clean and safe condition
- Performed quality control tests to ensure accuracy of results
- Participated in team meetings for brainstorming ideas for improving processes or resolving challenging issues
- Conducted routine maintenance on lab equipment and ensured that all safety protocols were followed.
Cashier/Sandwich Artist
Subway
01.2019 - 09.2021
- Key holder had the duty to open and close the store making sure everything is good for the rest of the shift and for the next day when closing
- Developed strong customer service skills, with experience in resolving customer complaints efficiently and professionally
- Performed daily maintenance tasks such as counting the cash drawer, balancing receipts, preform audits and restocking supplies
- Delivered quick, professional, and friendly check-out experience to customers
- Maintained cleanliness of checkout area by sweeping floors, wiping down counters, emptying trash receptacles
- Trained new cashiers/ sandwich artist on operational procedures, policies, and standards
- Served as a role model for other employees by demonstrating professionalism at all times
- Maintained cleanliness and organization of kitchen equipment.
Education
High school diploma -
Peter Johansen High School
Modesto, CA05.2020
Skills
- Reliable and Responsible
- Team Player
- Espresso machine operation
- Key holder
- Adaptable and Flexible
- Opening and closing duties
- Goal-Oriented
- Organizational skills
- Laboratory Experience
- Leadership
- Friendly and outgoing
- Communication skills
Certification
Driver's License, 03/01/22, 09/01/26
Timeline
Barista
Dutch Bros
03.2024 - Current
Retail Sales Associate
Bath & Body Works
08.2023 - 12.2023
Customer Service Associate
Amazon Locker
05.2023 - 08.2023
In-Store Shopper
Shipt
01.2023 - Current
Inbound Problem Solver
Amazon Warehouse
01.2022 - 01.2023
Seed Lab Technician
HM.CLAUSE
09.2021 - 01.2022
Cashier/Sandwich Artist
Subway
01.2019 - 09.2021
High school diploma -
Peter Johansen High School