- Music
- Watching Movies and TV Shows
- Fashion and Style
- Dancing
- Songwriting
- Playing the Piano
- Singing
Angelica Ahumada
Fort Worth
Summary
Dynamic and detail-oriented professional with a history of enhancing customer satisfaction and streamlining operations at Colonial Country Club. Excelled in multitasking and compassionate care, significantly improving guest experiences. Skilled in POS system operations and active listening, adept at fostering positive relationships and maintaining cool under pressure. Demonstrated achievement in performance improvement and team collaboration. Seek advice and learn from music teachers as mentors for the GYOT Residency at Harmony Science Academy.
Overview
3
3
years of professional experience
Work History
Fine Dining Server
Colonial Country Club
10.2023 - Current
- Enhanced customer satisfaction by providing exceptional fine dining service and anticipating guests'' needs.
- Skillfully juggled multiple tasks simultaneously while remaining calm under pressure during busy shifts.
- Maintained a polished appearance, contributing to the upscale ambiance desired by patrons.
- Fostered a welcoming atmosphere by greeting each guest warmly upon arrival and thanking them genuinely upon departure.
- Collaborated with kitchen staff for seamless communication and accurate preparation of customized orders.
- Took and submitted orders that accommodated customer preferences and dietary requirements.
Front Office Intern
Harmony School Of Innovation
09.2023 - 05.2024
- Streamlined check-in and check-out processes for increased customer satisfaction and return visits.
- Enhanced guest experience by efficiently managing front desk operations and promptly addressing inquiries.
- Received packages and mail at front desk and dispersed to correct employees.
GYOT Resident
Harmony Science Academy
08.2024 - Current
- Participated in staff training sessions to continually enhance knowledge and skills in resident care practices.
- Fostered a positive learning environment by modeling enthusiasm, empathy, and respect for all members of the school community.
- Handled class records for attendance, assignment grades and course participation scores.
- Monitored student behavior in classes for unsafe or rule-breaking concerns.
- Copied, organized and distributed classroom assignments or other paperwork.
- Mentored and tutored individual students needing additional help.
Restaurant Hostess
Colonial Country Club
10.2021 - 10.2023
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
GYOT Resident
Harmony School Of Innovation
09.2022 - 05.2023
- Reviewed students' classroom assignments, homework and tests to evaluate knowledge of subject material and assign grades.
- Assisted lead teachers with planning daily classroom lessons and activities for 20-30 students.
- Contributed positively to the school culture by participating in faculty meetings and serving on committees dedicated to continuous improvement efforts.
- Protected students in classroom environments and transitional spaces by following effective security protocols.
- Cultivated positive relationships with administration, teaching staff, and students.
- Worked with classroom teacher to learn about current standards and best practices.
Education
Associate of Arts - Music
Tarrant County College
Fort Worth, TX05-2024
Skills
- Treatment Planning
- POS system operations
- Strong organization
- Strong multitasking
- Greeting guests
- Detail-oriented
- Compassionate care
- Active listening
Interests
Timeline
GYOT Resident
Harmony Science Academy
08.2024 - Current
Fine Dining Server
Colonial Country Club
10.2023 - Current
Front Office Intern
Harmony School Of Innovation
09.2023 - 05.2024
GYOT Resident
Harmony School Of Innovation
09.2022 - 05.2023
Restaurant Hostess
Colonial Country Club
10.2021 - 10.2023
Associate of Arts - Music
Tarrant County College
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