Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Timeline
Generic

Nadia Mason

Brookline,MA

Summary

Highly motivated student with a passion for empowering others and fostering growth. Skilled at building strong relationships, adapting to new challenges, and maintaining organized, consistent practices to meet company needs. Recognized for a strong work ethic, adaptability, and ability to thrive under pressure. Dedicated to creating positive and collaborative environments where individuals can succeed.

Overview

8
8
years of professional experience

Work History

Fine Dining Server

Four Seasons Hotel
Boston, MA
07.2024 - Current
  • Demonstrated knowledge of wine list and recommended wines based on customer preferences.
  • Increased restaurant sales by 10%.
  • Developed processes for improving customer service efficiency.
  • Contributed to the development of new menu items and service protocols.

Owner

Dia's Pop Shop
Springfield, MA
10.2021 - Current
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Managed brand, social media, website, project marketing print, digital copy, and written content.
  • Worked with individual clients to design unique pieces, communicating effectively to establish a vision and specifications.
  • Set pricing structures according to market analytics, and emerging trends.

Process Guide

Amazon
Windsor, CT
02.2023 - 10.2023
  • Developed and coordinated training sessions to help individuals learn company policies, safety procedures, and job tasks.
  • Trained and supervised 15+ associates on problem-solving techniques, enhancing team efficiency by 45%.
  • Resolved inventory discrepancies and customer issues, improving customer satisfaction rates by 20%.

Mentor, At-Risk Youth

Project Coach
Northampton, MA
02.2017 - 02.2021
  • Mentor for inner-city youth, incorporating a growth mindset structure, and adding value to personal and academic pursuits.
  • Recognized as the most valued coach for fostering a strong bond within the youth group.
  • Assist in organizing and coordinating community outreach events to promote the youth program and engage potential participants.
  • Established a safe environment that allowed for open communication between mentors and mentees.

Education

BA - Psychology

Boston University
Boston, MA
05-2026

Non-Degree Seeking -

Holyoke Community College
Holyoke, MA
01.2023

High School Diploma -

Northampton High School
Northampton, MA
05.2021

Skills

  • Exceptional customer service
  • Staff training
  • Strong communication skills
  • Effective leadership
  • Behavioral management
  • Goal planning
  • Organization
  • Detail-oriented
  • Motivational techniques
  • Strong knowledge of the Microsoft Office Suite
  • R, Python, Excel, and JMP: Statistical Software
  • Ability to work well with a team, as well as independently

Languages

Spanish (Conversational), ASL (Basic)

Affiliations

  • Jobs with Justice, Summer 2020, A social justice group that focuses on environmental, social, political, and economic issues in American society on a local scale.
  • Club Oh!, Summer 2020, A local club in Springfield, MA that focuses on entrepreneurship teaching the youth key factors of running a business from marketing to financial decisions.
  • Dakin Humane Society, 2022-2024, Hands-on volunteer work with shelter animals and duties in administrative offices and events.

Timeline

Fine Dining Server

Four Seasons Hotel
07.2024 - Current

Process Guide

Amazon
02.2023 - 10.2023

Owner

Dia's Pop Shop
10.2021 - Current

Mentor, At-Risk Youth

Project Coach
02.2017 - 02.2021

BA - Psychology

Boston University

Non-Degree Seeking -

Holyoke Community College

High School Diploma -

Northampton High School

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Nadia Mason