Angelica Almendarez
Pasadena,TX
Summary
With a solid foundation in cosmetology and history of enhancing client satisfaction through personalized beauty services. Demonstrated ability to execute various beauty treatments while maintaining high standards of hygiene and safety.
Experienced with managing legal documents and providing comprehensive administrative support. Professional legal expert with focus on delivering high-quality administrative support in legal setting.
With a solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Overview
26
26
years of professional experience
Work History
Cosmetologist
Jcpenny Hair Salon
10.2015 - 09.2017
- Built strong relationships with clients through effective communication and personalized services.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Stayed current with industry trends and techniques by attending workshops, trade shows, and continuing education courses.
- Assisted in inventory management by tracking product usage, reordering supplies as needed.
- Utilized social media platforms effectively for promoting the salon's services which led to increased foot traffic into the establishment.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
Cosmetologist
Shear Delight
11.2013 - 04.2015
- Consulted with clients to determine individual beauty needs and preferences.
- Executed various hair cutting, coloring, and styling techniques to enhance client satisfaction.
- Maintained cleanliness and organization of workstations to ensure a safe environment.
- Adapted quickly to new beauty trends, techniques, and product lines for continuous improvement.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
Legal Secretary
Richard Ardoin & James P. Grantham, L.L.P.
11.2000 - 06.2011
- Coordinated communication between clients and attorneys, enhancing client relations.
- Assisted in scheduling appointments and court appearances, optimizing time management.
- Trained new staff on administrative processes.
- Answered and directed calls using multi-line switchboard.
- Provided exceptional customer service when greeting clients.
- Assisted in drafting legal documents such as pleadings, motions, and briefs.
- Managed check requests, expense reimbursement requests, invoices and accounts payable and receivable information.
Customer Service Representative
Houston Chronicle Corporate Office
05.1991 - 08.1999
- Resolved customer inquiries by utilizing CRM software.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Implemented rewards program that encouraged repeat business and strengthened customer relationships.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Education
Medical Billing & Coding
Penn Foster College
Scottsdale, AZ12-2025
Skills
- Social skills
- Scheduling appointments
- Clear communication
- Client consultations
- Sales and upselling
- Social media promotion
- Licensed cosmetologist
Languages
Spanish
Native or Bilingual
Timeline
Cosmetologist
Jcpenny Hair Salon
10.2015 - 09.2017
Cosmetologist
Shear Delight
11.2013 - 04.2015
Legal Secretary
Richard Ardoin & James P. Grantham, L.L.P.
11.2000 - 06.2011
Customer Service Representative
Houston Chronicle Corporate Office
05.1991 - 08.1999
Medical Billing & Coding
Penn Foster College
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