Angelica Alvarado
Houston,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
10
10
years of professional experience
Work History
Guest Advocate
Target
10.2020 - Current
- Enhanced guest experience by providing exceptional customer service and addressing inquiries promptly.
- Increased guest satisfaction by engaging in friendly conversations and offering personalized recommendations.
- Resolved guest concerns efficiently, ensuring a positive outcome for both the guest and the company.
- Assisted guests with purchases, ensuring accurate transactions and efficient payment processing.
- Collaborated with team members to provide seamless assistance across all areas of the store.
- Supported loss prevention efforts by monitoring suspicious activities and reporting incidents to management.
Assistant Manager
Cinemark 18 XD
06.2014 - 11.2019
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Created employee schedules to align coverage with forecasted demands.
Education
High School Diploma -
Clear Falls High School
League City, TX06.2016
Skills
- Adaptability
- Time management
- Cash handling
- Active listening
- Attention to detail
- Positive attitude
- Strong empathy
- Organizational skills
Timeline
Guest Advocate
Target
10.2020 - Current
Assistant Manager
Cinemark 18 XD
06.2014 - 11.2019
High School Diploma -
Clear Falls High School