ANN LAWRENCE
Savannah,GA
Summary
I am friendly, approachable and reliable, very dedicated and driven. My long term experience in customer service has taught me how to meet and exceed each guest's expectations. I have assisted all types of guests in all types of settings, face to face and over the phone. I feel confident and comfortable working independently as well as with a team, I am able to use my initiative in problem solving. I also believe I adapt well to all kinds of environments and situations while being able to work under pressure, meeting goals and deadlines. Attention to Detail Improving Customer Experience Building Customer Loyalty Positive Attitude Complaint Resolution Communication Patience Problem Solving Organizational Skills Decision Making Skills.
Overview
20
20
years of professional experience
Work History
Guest Advocate
Target
03.2022 - Current
- Greeted customers and provided assistance to ensure a positive shopping experience
- Assisted with returns, exchanges, and refunds in accordance with company policy
- Provided product knowledge to customers on the features and benefits of products
- Guided guests through our circle app to gain rewards and savings, help sign them up for target redcard explaining the benefits.
Sales Associate
Smart ideas UK
11.2011 - 11.2014
- Providing excellent customer service and assistance to customers
- Maintaining a clean and fully stocked store
- Replenishing stock
- Setting up creative attractive displays
- Assisting customers with purchases and returns on POS system
- Daily cash handling
Store Supervisor
Jewel nation UK
09.2005 - 10.2008
- Provide guidance and support to a number of staff members in a jewelry store
- Provide training where needed
- Meet targets set by management
- Greet and assist customers in purchasing jewelry items
- Upselling insurance, jewelry cleaner and boxes etc
- Opening and closing store
- Setting up and Cashing up cash registers
- Maintaining a clean, organized, full stocked store
Education
High School Diploma - undefined
The Sutherland school
Telford06.1998
Skills
- Attention to Detail
- Improving Customer Experience
- Building Customer Loyalty
- Positive Attitude
- Complaint Resolution
- Communication
- Patience
- Problem Solving
- Organizational Skills
- Decision Making
- Guest Relations
- Stress Tolerance
- Customer Service
- Product Sales
- Payment Processing
- Cash handling experience
- Relationship Building
- Sales and Upselling
- Adaptability
Timeline
Guest Advocate
Target
03.2022 - Current
Sales Associate
Smart ideas UK
11.2011 - 11.2014
Store Supervisor
Jewel nation UK
09.2005 - 10.2008
High School Diploma - undefined
The Sutherland school