Hilarioq Manuel J
Alhambra,CA
Summary
Driven business orientated with a proven track record in guest relations and 5 Star Service, honed at luxury company such as Waldorf Astoria. Skilled in communication and detail-oriented tasks, adept at multitasking and maintaining efficiency in fast-paced environments. Excelled in enhancing guest experiences and streamlining operations, achieving a significant increase in customer satisfaction and repeat business while maintaining good communication with guests.
Knowledgeable Guest Service Representative experienced in busy hotel settings. Driven and dedicated with focus on delivering exemplary service. Skilled multi-tasker successful at meeting performance objectives, keeping a positive hard working attitude while helping team members.
Overview
3
3
years of professional experience
Work History
Guest Advocate
Target
11.2023 - Current
- Operated cash registers with cash, check, and credit card transactions.
- Addressed customer needs and made product recommendations to guests at the register.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Welcomed customers and helped determine their needs.
- Respond promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Valet
LAZ Parking
11.2022 - 10.2023
- Maintained cleanliness of work sites, parking spaces, and guest services stations.
- Answered guest's questions about property amenities and services.
- Helped guests unload and load luggage.
- Monitored and documented guest traffic flow in valet lot.
- Delivered guest vehicles smoothly and met diverse needs of valet customers.
- Provided punctual, polite valet services to uphold professional Forbes standards.
- Resolved customer complaints through calm, constructive communication.
- Drove varied vehicles, including luxury and sports models, safely and legally.
- Trained junior staff in 5 Star Service, driving and parking operations to uphold Forbes standards.
Warehouse Lead
Capstone LLC
02.2022 - 09.2022
- Oversaw daily operations and shipping and handling processes.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Loaded, unloaded, and sorted cargo as part of accurate and efficient weekly shipments.
- Managed day-to-day operations of warehouse, freight, parcel shipments and returns.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
Education
Business Administration
California State University - Los Angeles
Los Angeles, CA06.2023
High School Diploma -
New Open World Academy K-12
Koreatown06.2021
Skills
- Guest Relations
- Complaint Handling
- Communication Skills
- Data Entry
- Detail Oriented
- Guest accommodations
- Attention to Detail
- Multitasking proficiency
Languages
English
Professional Working
Spanish
Professional Working
Timeline
Guest Advocate
Target
11.2023 - Current
Valet
LAZ Parking
11.2022 - 10.2023
Warehouse Lead
Capstone LLC
02.2022 - 09.2022
Business Administration
California State University - Los Angeles
High School Diploma -
New Open World Academy K-12
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