Angelica Alvarado
Rockville, MD ,STATE_US
Summary
I have four years of experience at the Restaurant Pho Nom Nom working in different areas. I consistently maintain clear communication with the customer if they have any questions about the menu due to allergies etc; , assisting them with any inquiries and providing excellent service, while also traying maintain a good teamwork , even during peak hours. additionally I am responsibility for resolving POS system issues and handling the cash, phone calls.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Restaurant Manager, Waitress, Cashier, Etc;
Pho Nom Nom
05.2022 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Reconciled cash and credit card transactions to maintain accurate records.
- Tracked daily sales transactions and invoices for accurate and financial reporting.
- Correctly calculated inventory and ordered appropriate supplies.
- I help resolve issues if the costumer have any concern.
- Maintaining order and cleanliness in the workplace.
- Welcomed and served guest professionally.
- Took accurate and detailed food and drinks order,
- Carry and bring the food to the table.
- Ensured hot food was served hot and cold food is served cold.
- Cleaning tables and cleaning some of the utensils
- Maintained high levels of customer satisfaction through empathetic listening, timely problem resolution, and attention.
- Answer phone calls.
- Assisted customer with Spanish-language.
- Processing payroll for each of the employees.
Busser
Maki Cafe
01.2021 - 12.2022
- Kept close eye on customers to quickly spot leaving guests and clear tables for the next's customers .
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Packing to go food.
- Carry food to the tables.
Education
High School Diploma -
High School Diploma -
Richard Montgomery High School
250 Richard Montgomery Dr Rockville, MD 20852 06.2023
Skills
- Staff scheduling
- Daily reporting
- Patience and empathy
- Customer assistance
- Money handling
- Cash register operation
- Issue resolution
- POS systems
- Inventory management
- Tray handling
- Bilingual
- Clear communication
- Positive attitude
- Hygiene and food safety
Certification
- Certified Food Service Manager - Department of Health and Human Service - [08/09/2029]
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Restaurant Manager, Waitress, Cashier, Etc;
Pho Nom Nom
05.2022 - Current
Busser
Maki Cafe
01.2021 - 12.2022
High School Diploma -
High School Diploma -
Richard Montgomery High School