Angelica Ambriz
Katy,TX
Summary
Proven in fast-paced environments, adept at handling significant case loads with a keen eye for detail, I excel in research and problem-solving. At Progressive Auto Insurance, I streamlined claims processes, enhancing customer satisfaction. My strong organizational skills and proficiency in Microsoft Office support my track record of meeting critical deadlines efficiently.
Overview
24
24
years of professional experience
Work History
Mobile Notary Public
Angelica's Notary Boutique
Katy, TX
08.2024 - Current
- Asked signers about validity of information contained in documents.
- Demonstrated excellent communication skills when interacting with clients.
- Participated in continuing education courses to stay up-to-date on changes in applicable laws governing the practice of mobile notaries.
- Notarized signatures, affidavits, powers of attorney, deeds, titles and other official documents.
- Reviewed loan documents for completeness and compliance with state and federal regulations.
- Liaised between borrowers, loan officers and escrow officers to facilitate smooth and efficient loan closing process.
- Reviewed documents and personal identifying paperwork or government-issued IDs for each person.
- Documented transactions in notary journal to maintained permanent records.
- Confirmed that all parties involved had a clear understanding of their obligations concerning the document or transaction being executed.
- Verified identification of signee by looking through identification documents, licenses and passports.
- Affixed stamp or seal on documents as proof of witnessing event or deal.
- Scheduled and coordinated mobile notary appointments with clients.
- Administered oaths and affirmations on legal documents to affirm clients' honor and accountability.
- Ensured compliance with state laws governing the practice of mobile notaries.
- Attended seminars and workshops related to best practices for providing quality customer service when performing mobile notary duties.
- Scheduled appointments with in-house or outside mobile notary to accommodate signing with clients.
- Reviewed documents for accuracy before notarization.
- Traveled to various locations to provide mobile notary services.
Claims Adjuster
Progressive Auto Insurance
Houston, TX
09.2023 - 08.2024
- Interpreted policy language to apply appropriate coverages and exclusions in claim decisions.
- Documented vehicle damage and condition by taking meticulous notes and photographs.
- Investigated and analyzed auto insurance claims to determine validity, accuracy, and coverage.
- Maintained up-to-date knowledge of state regulatory requirements affecting auto claims handling.
- Provided exceptional customer service, addressing concerns and questions promptly.
- Coordinated with body shops and repair professionals to validate repair costs and methods.
- Attended continuing education seminars to stay abreast of changes in the field.
- Documented all claim activities thoroughly in company systems for audit and compliance purposes.
- Managed multiple cases simultaneously while meeting established deadlines.
- Evaluated claims for possible fraud, contacting appropriate department for assistance and further investigation.
- Maintained up-to-date knowledge of relevant legal statutes governing automobile insurance claims.
- Determined salvage value for total-loss vehicles.
- Developed and maintained professional relationships with external partners, including tow companies and rental agencies.
- Interviewed claimants, witnesses, police officers, medical professionals and other parties involved in the claim.
- Performed detailed analysis of complex claims to determine appropriate course of action.
- Participated in claims review meetings, presenting cases and justifying decisions.
- Investigated auto accident claims to determine liability and coverage.
- Determined liability based on facts gathered from investigations.
- Managed heavy workload of ongoing cases thanks to strong organizational, time management, and collaboration skills.
- Utilized claims software and databases for tracking and managing active claims.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Identified needs of customers promptly and efficiently.
Legal Liaison
Texas Department Of Family And Protective Services
Rosenberg, Texas
01.2020 - 07.2022
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Developed and maintained effective relationships with internal and external stakeholders.
- Acted as a point of contact for supervisors, coworkers, families, and attorneys.
- Prepared detailed documents and ensured attorneys and the courts received them in a timely manner.
Child Protective Investigator
Texas Department Of Family And Protective Services
Rosenberg , Texas
04.2014 - 01.2020
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Provided testimony at hearings related to child protective investigations.
- Conducted in-depth interviews with children, guardians, doctors, nurses and law enforcement to gain insight into individual cases.
- Used job-related software to compose or prepare correspondence, case notes and technical reports
- Interfaced with local court system, attending court proceedings and working directly with attorneys.
- Responded to emergency situations involving children requiring immediate attention.
- Ensured compliance with state regulations regarding child abuse investigations.
- Developed strategies for working effectively with clients from diverse backgrounds.
- Maintained detailed records on all cases including reports and notes from interviews.
- Assessed family dynamics and provided guidance for improvement.
- Developed and executed plans to remove children from homes where abuse or neglect had occurred.
- Investigated reports of child abuse and neglect to determine if further actions are necessary.
- Investigated each child's living environment to determine whether home was safe or presented risks.
- Collaborated with other agencies such as law enforcement, mental health providers, schools, and social services.
- Remained composed and calm when interacting with individuals, taking into account that children and families were involved in high-stress situations.
- Maintained professional relationships with families during difficult times.
Unemployment Claims Adjudicator
Texas Workforce Commission
San Antonio, Texas
04.2001 - 07.2012
- Monitored assigned caseloads for timely resolution of claims.
- Reviewed and processed incoming claims to determine approval or denial.
- Gathered information from various third parties to determine claim acceptability.
- Communicated effectively with policyholders to explain claims decisions.
- Provided customer service support by responding promptly to inquiries regarding claim status.
- Interpreted policy terms and conditions to ascertain claim eligibility.
- Provided excellent customer service, resolving claimant concerns and queries promptly.
- Maintained detailed documentation in accordance with company policies and procedures.
- Reviewed all proof provided to determine whether the claim was payable or not.
- Collaborated with other departments to resolve complex cases.
Education
Master of Arts - Criminal Justice
University of Phoenix
Tempe, AZ05-2008
Skills
- Insurance claims
- Problem solving
- Researching
- Work in a fast-paced environment
- Independent
- Strong organizational skills
- Microsoft office
- Customer Service
- Detail Oriented
- Strong mathematical skills
- Handle case loads
- Meet deadlines
Languages
Spanish
Limited
Additional Information
Currently, I am a Mobile Notary Public and Loan Signing Agent. This is very part-time work that I do on the side to earn extra income. My work as a Notary would not interfere with a full time position.
Timeline
Mobile Notary Public
Angelica's Notary Boutique
08.2024 - Current
Claims Adjuster
Progressive Auto Insurance
09.2023 - 08.2024
Legal Liaison
Texas Department Of Family And Protective Services
01.2020 - 07.2022
Child Protective Investigator
Texas Department Of Family And Protective Services
04.2014 - 01.2020
Unemployment Claims Adjudicator
Texas Workforce Commission
04.2001 - 07.2012
Master of Arts - Criminal Justice
University of Phoenix
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