Summary
Overview
Work History
Education
Skills
Certification
Languages
Languages
Timeline
Generic

Angelica Arreola

El Paso,TX

Summary

Professional groomer and salon manager with expertise in enhancing client satisfaction and team engagement. Demonstrated success in implementing effective grooming protocols and maintaining high safety standards in a fast-paced environment. Proficient in various grooming styles and techniques for dogs and cats, ensuring optimal pet care and comfort. Contributions include significant improvements in customer satisfaction and business growth through quality service delivery.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Professional Groomer/Salon Manager

East El Paso Animal Hospital
El Paso, TX
08.2024 - Current
  • Enhanced customer satisfaction and employee engagement through strategic development and implementation.
  • Resolved team and client conflicts with strong problem-solving skills.
  • Conducted regular maintenance checks on grooming equipment for optimal performance.
  • Promoted clarity and efficiency by guiding subordinates in their job responsibilities.
  • Ensured workplace safety by adhering to all safety standards and regulations.
  • Maintained adequate stock levels of grooming supplies through diligent inventory monitoring.
  • Oversaw daily salon operations, supply orders, and staff management.
  • Trained new hires on grooming practices, safety measures, and customer service excellence.
  • Performed grooming on dogs and cats under anesthesia, with veterinary supervision.

Cat and Dog Groomer

PetSmart Charities
El Paso, TX
02.2023 - 08.2024
  • Educated customers on effective dog grooming techniques and pet health care practices.
  • Trimmed fur around faces, feet, and tails per breed standards or client specifications.
  • Cultivated strong relationships with clients to secure repeat business opportunities.
  • Maintained accurate records of services performed for each animal client.
  • Recommended suitable shampoos, conditioners, and colognes based on individual pet needs.
  • Ensured safety of animals by adhering to established protocols at all times.
  • Sanitized equipment after each use to uphold cleanliness in work areas.
  • Performed bathing, ear cleaning, nail trimming, and dental care for various animals.

Dog Groomer

Fancy Pup
El Paso, Texas
08.2020 - 02.2023
  • Executed effective bathing and grooming processes to eliminate dirt, loose hair, and parasites.
  • Performed pet intake to collect vital health information, behaviors, and potential allergies.
  • Trimmed nails and hair around pads with a gentle approach to accommodate anxious pets.
  • Swabbed ears to remove wax and dirt while ensuring airflow to prevent infections.
  • Welcomed customers and directed pets to holding kennels or group play areas.
  • Educated pet owners on available services, costs, and special needs of animals under care.
  • Provided exceptional customer service, contributing to client retention and satisfaction.
  • Cross-sold additional services and products during discussions on lodging and daycare options.

Voluntary Worker

Groomingland
El Paso, TX
04.2020 - 08.2020
  • Learned how to bathe and groom dogs with accuracy and efficiency.
  • Greeted visitors, answered questions and assisted with individual needs or requests.
  • Answered phone to filter calls, assist and redirect appropriate personnel.
  • Managed calendar, set appointments and prioritized urgent needs.
  • Maintained clean, neat and operational facilities to serve program needs.
  • Used strong interpersonal communication skills to convey information to others.

Dog Bather

Classy Pet Cuts
El Paso, TX
02.2020 - 04.2020
  • Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites and hair mats.
  • Kept animal coats clean and healthy with regular washing, grooming and trimming.
  • Delivered continuous focus and attention to lodged animals, promoting high level of care and oversight.
  • Spoke to customers regarding lodging, grooming, daycare services and pricing and cross-sold additional items.
  • Walked pets outside throughout each shift to prevent accidents in group play areas and on bedding.
  • Restocked supplies and rotated items to maintain efficient operations and prevent expiration of perishable goods.

Voluntary Worker

Animal Services
El Paso, TX
11.2017 - 06.2018
  • Supported surgery department by completing tasks such as prepping vaccines.
  • Fed and walked all shelter animals.
  • Handled aggressive animals.
  • Clean and sanitize surgical tools.
  • Assisted with event coordination and on-site support.
  • Greeted visitors, answered questions and assisted with individual needs or requests.
  • Maintained clean, neat and operational facilities to serve program needs.
  • Assisted with special events or programs.

Education

High School Diploma -

Irvin High School
El Paso, TX
06.2015

Skills

  • Critical thinking
  • Information collection and documentation
  • Coat care and grooming
  • Nail and ear care
  • Animal restraint techniques
  • Verbal and written communication
  • Customer service excellence
  • Equipment sanitation
  • Grooming methods
  • Pet safety practices
  • Inventory oversight
  • Attention to detail
  • Problem-solving skills

Certification

  • Veterinary Assistant Certification.
  • AKC S.A.F.E. Certified Groomer.
  • Dog and Cat Certified Groomer

Languages

5,5

Languages

English
Professional
Spanish
Professional

Timeline

Professional Groomer/Salon Manager

East El Paso Animal Hospital
08.2024 - Current

Cat and Dog Groomer

PetSmart Charities
02.2023 - 08.2024

Dog Groomer

Fancy Pup
08.2020 - 02.2023

Voluntary Worker

Groomingland
04.2020 - 08.2020

Dog Bather

Classy Pet Cuts
02.2020 - 04.2020

Voluntary Worker

Animal Services
11.2017 - 06.2018

High School Diploma -

Irvin High School

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