Summary
Overview
Work History
Education
Skills
Languages
Additional Information
Timeline
AccountManager

Angelica Bell

Fremont,Oho

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Ambitious, career-focused job seeker, anxious to obtain an entry-level Claim customer care center rep 1 position to help launch career while achieving company goals.

Overview

4
4
years of professional experience

Work History

Assistant Manager

Shoe Sensation
Fremont, OH
03.2023 - 05.2023
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Completed inventory audits to identify losses and project demand.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Delegated tasks to team members based upon skill level and to achieve organizational goals.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Assigned work and monitored performance of project personnel.

Crew Member

SUBWAY®Restaurants
Fremont, OH
04.2019 - 09.2019
  • Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
  • Wiped down tables and equipment, swept and refilled stock.
  • Served food quickly for positive guest experiences.
  • Interacted pleasantly with guests to deliver quality customer service.
  • Organized and restocked supplies to support operations and team productivity.
  • Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
  • Packed fast food products in approved containers, cups and bags.
  • Took orders from patrons and input selections into store computer system.
  • Drove team success by quickly completing assigned tasks.
  • Packaged menu items into bags or trays and placed drink orders into carriers.
  • Upheld high standards of productivity and quality in operations.
  • Stocked shelves and cases with new or transferred items.
  • Demonstrated proper food safety practices by accurately completing quality control checklist.
  • Presented orders to guests within anticipated service times.
  • Prepared quality products while maintaining portion control and presentation within service goal times.
  • Explained current promotional information and items to patrons.
  • Assisted management with inventory control and stock ordering.
  • Prepared food for various recipes by washing, peeling and dicing ingredients.
  • Assisted patrons in making menu selections.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Maintained safe food handling practices to prevent germ spread.
  • Processed payments on cash register and counted back bills and change to patrons.
  • Served food and beverages at take-out counters to provide fast service to waiting guests.
  • Talked pleasantly with customers while taking orders and promoted positive image for business.
  • Brewed and served coffee and tea with preferred add-ins.
  • Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
  • Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
  • Tailored orders to address customer allergies and gluten concerns.
  • Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.

Crew Member

Wendys Fast Food
Radford, VA
01.2019 - 03.2019
  • Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
  • Wiped down tables and equipment, swept and refilled stock.
  • Served food quickly for positive guest experiences.
  • Organized and restocked supplies to support operations and team productivity.
  • Interacted pleasantly with guests to deliver quality customer service.
  • Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
  • Took orders from patrons and input selections into store computer system.
  • Drove team success by quickly completing assigned tasks.
  • Upheld high standards of productivity and quality in operations.
  • Demonstrated proper food safety practices by accurately completing quality control checklist.
  • Presented orders to guests within anticipated service times.
  • Prepared quality products while maintaining portion control and presentation within service goal times.
  • Explained current promotional information and items to patrons.
  • Warmly greeted visitors to promote great customer service and positive ordering experience.

Education

High School Diploma -

Penta Career Center
Perrysburg, OH
05.2012

Skills

  • Business Development
  • Strategic Planning
  • Project Management
  • Operations Management
  • Sales Strategies
  • Employee Performance Evaluations
  • Task Delegation
  • Money Handling
  • Negotiation
  • Retail Operations
  • Customer Relationship Management (CRM)
  • Team Motivation
  • Microsoft Office Expertise

Languages

English
Professional

Additional Information

  • Computer Skills
  • Empathic
  • Motivated
  • Dedicated
  • Keen on details

Timeline

Assistant Manager

Shoe Sensation
03.2023 - 05.2023

Crew Member

SUBWAY®Restaurants
04.2019 - 09.2019

Crew Member

Wendys Fast Food
01.2019 - 03.2019

High School Diploma -

Penta Career Center

Similar Profiles

CREATE PROFILE
Angelica Bell